Senior People Operations Manager (HR), EMEA

Morningstar, Inc.; Camden Town; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading financial services firm in Camden Town is seeking a Senior People Operations Manager to drive a high-performing People Operations function. The role requires leadership skills and a passion for employee satisfaction, working closely with teams across the EMEA region. Candidates should have a proven track record in HR management and business process optimization. This position offers a hybrid work model.

Qualifications

• Experience of managing HR/People Operations teams within a global organization.
• Ability to develop a vision and inspire supporters of People & Culture philosophies.
• High attention to detail and a problem-solving mindset.

Responsibilities

• Build and lead a high-performing People Operations team.
• Champion a service-driven approach prioritizing employee satisfaction.
• Monitor KPIs to improve metrics and inform business decisions.

Skills

People leadership

Coaching and mentoring

Business process optimization

Service delivery automation

Data analytics

Tools

Workday

ServiceNow

Job description

The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes. This role requires a strategic thinker with a hands‑on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs. This role reports to the Head of People & Culture, EMEA and is based in our London office.

Responsibilities

• Build, lead and inspire a high-performing People Operations team in EMEA, fostering a culture of excellence, accountability and trust
• Attract, coach and develop team members, supporting professional growth and career advancement
• Champion a high-impact, service-driven approach that prioritizes employee satisfaction and operational efficiency
• Deliver measurable business value through enhanced efficiency, automation and process improvement.
• Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions
• Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).

Qualifications

• Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs. Excellent people leadership skills with experience of managing HR/People Operations teams within a global organization
• Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
• Proven experience in business process optimization, service delivery automation, and data analytics
• Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service
• High attention to detail, problem-solving mindset, and a commitment to continuous improvement

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

The Team

The People & Culture (HR) team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar's success.