Senior People Operations Delivery Lead

British Airways; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major airline company in the United Kingdom seeks a Senior People Operations Delivery Manager to lead HR services across the entire employee lifecycle. They will manage operations teams, drive performance improvements using HR data, and ensure compliance with legal standards. Ideal candidates will possess strong leadership and analytical skills, with experience in change management and HR technologies. The role offers unique opportunities for career progression and includes remarkable staff travel benefits.

Benefits

Unlimited standby tickets on flights

Discounted airfares for staff

Qualifications

• Strong leadership experience with advanced knowledge of HR Operations.
• Proven track record in managing change and leading transformation initiatives.
• Ability to interpret HR metrics and translate data into insights.

Responsibilities

• Lead People Operations delivery teams to provide high-quality HR services.
• Manage performance against SLAs, KPIs, and quality standards.
• Ensure compliance with GDPR, employment law, audit controls, and internal policies.

Skills

Leadership experience

Analytical skills

Excel skills

Decision-making capabilities

Influencing senior stakeholders

Coaching and developing teams

Organizational skills

Education

Degree-level education or equivalent experience

CIPD or relevant HR qualification

Tools

HR technology

Case management platforms

Job description

A major airline company in the United Kingdom seeks a Senior People Operations Delivery Manager to lead HR services across the entire employee lifecycle. They will manage operations teams, drive performance improvements using HR data, and ensure compliance with legal standards. Ideal candidates will possess strong leadership and analytical skills, with experience in change management and HR technologies. The role offers unique opportunities for career progression and includes remarkable staff travel benefits.