Senior Pensions Associate

Hollybank Trustees Ltd; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Hollybank Trustees Ltd is seeking a pensions administrator to contribute to the delivery of pensions administration, ensuring accuracy and timeliness.

You will allocate and check work, process membership administration, provide benefit quotations, and maintain documentation, while applying ISO 27001 and BCMS knowledge.

The role involves supporting DB and DC schemes, producing stewardship reports, and collaborating with clients and prospects.

Qualifications

• Experience in DB and DC pension administration, including benefit calculations.
• Knowledge of pension legislation and upcoming changes.
• Awareness of ISO27001 policies and ISO22301 BCMS.
• Proficient in MS Office and manual calculations.

Responsibilities

• Provide a service that is First Class by clients and within agreed measures and timescales.
• Allocate and check Pensions Associates work for accuracy and ensure deadlines are met.
• Process all aspects of membership administration and provide benefit quotations.
• Production of stewardship reports within required timescales.
• Ensure processes and documentation are up to date; suggest improvements.
• Participate in new business exercises and represent the Company to external prospects and clients.

Skills

DB administration

DC administration

Benefit calculations

Pension legislation

Project management

Communication

Team player

Change management

Quality review

Attention to detail

Tools

MS Office

IntelliPen

Job description

To contribute to the goals of the department in the doing, allocating and checking of other

administrators’ work and delivering pensions administration in an accurate and timely manner.

Key responsibilities

• Provide a service that is considered to be “First Class” by clients and in accordance with agreed measures and timescales.
• Allocate and check Pensions Associates work for accuracy and ensure deadlines are met.
• Process all aspects of membership administration. Provide members with benefit quotations as requested, accurately and to agreed deadlines.
• Knowledge of policies and process of ISO 27001 and where they can be accessed and followed
• Has awareness of the ISO22301 standard and our business continuity management system.
• Read and understood key policies in the BCMS and understands what to do in the event of an
• Ensure accuracy of written and verbal communication.
• Demonstrate a good understanding of DB and DC administration, including practical experience of benefit calculations, contracting-out and the Pension Freedoms.
• Production of stewardship reports within the required timescales.
• Ensure processes and documentation are kept up to date. Challenge procedures to identify process improvements and efficiencies.
• Undertake periodical and ad hoc administrative tasks as required.
• Participation in new business exercises, representing the Company to external prospects and clients as required.
• Computer literate. Experienced in the use of MS Office
• Ability to complete manual calculations accurately.
• Good team player.
• Ability to review the work of others to ensure accuracy.
• Knowledge and understanding of current pension legislation and an appreciation of upcoming changes.
• Experience of managing and delivering projects for clients to specification, time and budget.
• Prior use of the IntelliPen administration system.
• Experience of leading on DB and/or DC scheme(s).
• Well organised and has a flexible attitude to comfortably accommodate change.
• Excellent verbal and written communication skills