Senior Pensions Administrator - Fixed Term Contract

Isio; Birmingham; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Isio is seeking Senior Pension Administrators to deliver excellent service for Defined Benefit pension schemes across a portfolio of clients and members. You will handle complex calculations, data entry, and enquiries, while ensuring adherence to SLAs and regulatory requirements.

The role supports a hybrid working pattern across multiple UK offices, and the team welcomes applicants who may prefer either full or part-time hours within the 12-month fixed-term contract.

Qualifications

• Senior Pensions Administrator with DB scheme experience.
• Ability to perform complex pension calculations and handle enquiries.
• Knowledge of DB schemes, governance and legislation.
• Strong communication and prioritisation skills.
• PMI qualification desirable.

Responsibilities

• Deliver service to Defined Benefit pension clients and their members.
• Process scheme activities in line with SLA requirements.
• Perform complex pension calculations and data entry across events.
• Respond to client and member enquiries; attend trustee meetings as needed.
• Peer review and coach junior team members.
• Manage small ad hoc projects and assist risk/compliance teams.

Skills

Pension administration

Defined Benefit knowledge

Communication skills

Prior senior experience

Education

Professional qualification (e.g. PMI)

Job description

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators.

We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.

This is a 12 month fixed term contract and the role can be based in our Croydon, Birmingham, Manchester, Reading, Belfast, Bristol, Leeds, Edinburgh or Glasgow city centre offices with a hybrid workstyle.

What does the role entail?

You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings
• Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.
• Developing less experienced team members, mentoring and coaching as necessary.
• Managing small scale, ad hoc projects as needed
• Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.
• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong analytical and problem-solving skills, with a desire to improve ways of working
• Relevant professional qualification (e.g. PMI) – desirable

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards andour values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [e-mail]