Senior Pensions Administrator

Hydrogen Group; United Kingdom; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Senior Pensions Technician to support operations with complex Defined Benefit casework. The ideal candidate should have strong knowledge of pension calculations, demonstrate process optimization skills, and the ability to coach team members. The role offers a salary of up to £45,000 plus benefits and requires enhanced security clearance with a minimum of 5 years continuous UK residency.

Qualifications

• Minimum of 5 years' continuous UK residency is essential.
• Strong knowledge of DB pension calculations required.

Responsibilities

• Manage and support complex casework, including high-value cases and complaints.
• Process scheme events in line with procedures and deadlines.
• Lead cross-functional projects with key stakeholders.
• Represent the team in business initiatives.
• Test and sign off calculations in line with SLAs.
• Identify opportunities to enhance customer experience.

Skills

Expertise in DB pension schemes

Manual and complex pensions calculations

Microsoft Excel proficiency

Process improvement

Coaching and mentoring

Communication skills

Job description

Senior Pensions Technician - Administrator

Home-Based (UK)

Salary - upto £45,000 plus benefits

Please note: This role requires enhanced security clearance. A minimum of 5 years' continuous UK residency is essential.

Our consultancy client is seeking Senior Pensions Technicians to support their operations team with complex Defined Benefit (DB) casework. Alongside strong knowledge of DB pension calculations, you'll be passionate about driving process improvements, supporting operational readiness, and fostering a positive training and coaching culture - continually improving the customer experience.

Key Responsibilities

• Manage and support complex casework, including high-value cases and complaints
• Process scheme events in line with agreed procedures, deadlines, and costings for non-standard work
• Lead and contribute to cross-functional projects with key internal stakeholders
• Represent the team in wider business initiatives and activities
• Test, validate, and sign off calculations and processes in line with SLAs and scheme rules
• Use data and insight to identify opportunities to enhance customer experience and operational efficiency
• Design and implement process improvements to support continuous improvement

Skills & Experience

• Strong expertise in DB pension schemes
• Proven experience performing manual and complex pensions calculations
• Competent in Microsoft Excel (including VLOOKUPs; macros advantageous)
• Ability to spot process improvement opportunities and drive change
• Experience in supporting, coaching, and mentoring team members
• Excellent communication and stakeholder engagement skills

If you have the above experience please submit your CV immediately