Senior Pension Servicing Specialist

Interactive Investor Plc; Leeds; Hybrid; GBP 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Pension plan

Life insurance

Private medical insurance

25 days leave

Staff discounts

Well-being fund

Retail discounts

Flexible benefits

Zusammenfassung

Interactive Investor Plc in Leeds is seeking a Senior Pension Administrator, Pension Servicing, to deliver accurate, timely pension servicing and handle complex queries with governance and escalation support.

You will manage mailboxes and workflow, support Team Manager, and contribute to quality checks, training, and risk controls while maintaining strong customer service and regulatory awareness.

Qualifikationen

• Experience in a pension servicing or similar financial-services operations environment.
• Technical knowledge of pension administration and HMRC requirements.
• Experience handling complex customer queries and escalating appropriately.
• Strong written and verbal communication skills, with a customer-focused approach.
• Experience managing mailboxes, workflow, and competing priorities accurately.
• Understanding of risk-event management, complaint timelines, and escalation processes.
• Awareness of CASS requirements and VC processes relevant to pension administration.
• Strong attention to detail and ability to apply procedures and controls consistently.

Aufgaben

• Deliver high standard customer service through clear, timely communication.
• Manage internal and external communications with ownership and follow-up.
• Resolve complex pension servicing queries within SLA.
• Support daily queries using technical knowledge for guidance.
• Categorise and manage mailboxes to route, prioritize, and progress work.
• Oversee daily workflow to ensure timely pension servicing.
• Identify workflow risks and bottlenecks for escalation.
• Provide deputy cover for Team Manager when required.

Kenntnisse

Pension servicing

Customer service

Communication skills

Risk management

Team leadership

Ausbildung

PMI or CII qualification

Jobbeschreibung

Interactive Investor Plc in Leeds is seeking a Senior Pension Administrator, Pension Servicing, to deliver accurate, timely pension servicing and handle complex queries with governance and escalation support.

You will manage mailboxes and workflow, support Team Manager, and contribute to quality checks, training, and risk controls while maintaining strong customer service and regulatory awareness.