Senior Patient Flow Coordinator

PENNINE CARE NHS FOUNDATION TRUST; Ashton-under-Lyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a dedicated individual to support bed management on adult and older people wards. The role involves assisting in operational management, facilitating admissions and discharges, and collaborating with healthcare teams to ensure effective patient flow. Ideal candidates will have experience in a healthcare environment, particularly in bed management, and possess strong communication skills. Opportunities for professional development and a supportive work environment are provided.

Benefits

Generous annual leave

Flexible working opportunities

Access to CPD programs

Health and Wellbeing activities

Staff discounts across various sectors

Qualifications

• Experience in bed management or similar healthcare settings.
• Ability to collaborate with a multi-disciplinary team.
• Proficient in NHS database systems.

Responsibilities

• Assist the Clinical Lead in managing bed capacity and flow.
• Collaborate with Bed Managers for admissions and discharges.
• Support the coordination of NHS placements and assessments.

Skills

Data collection and analysis

Communication skills

Problem solving

Knowledge of NHS systems

Job description

The purpose of this post is to support the Clinical Lead and Inpatient Service managers with the overall capacity and flow on the general adult and older people acute wards across the Trust. The post holder will assist in the operational management of beds within acute services and will work as a key player in the bed management service. The post holder will be required to attend service meetings to support capacity and flow, sourcing NHS placements and coordinating assessment and funding for such placements. The post holder will be the main source and support the Bed Managers in redirection of admissions in accordance with assessment of need through the identification of the appropriate care setting such as PICU, forensic services or alternatives to admission. The post holder will work closely with clinical multi‑disciplinary team to ensure good communication between staff, patient and their relatives in regards to admission and discharge. The post holder will oversee and work with the Bed Managers to ensure accurate bed states with real‑time patient tracking expected to be maintained, as well as managing the bed capacity and provide availability for future admission planning. The post holder will oversee the data collection for monthly statistics, including OAPS and DTOCs and they will have a good degree of computer literacy in the use of NHS database systems.

Responsibilities

• Participate and assist in establishing an effective system for bed management of beds to ensure efficient patient capacity and flow.
• Oversee all requests for emergency admissions, discussing alternatives to admissions where appropriate to ensure timely response.
• Minimise incidence of bed crises, using knowledge of impending discharges and extended periods of leave.
• Actively be involved in the delayed discharge process and assisting the MDT to facilitate timely discharge and escalating cases as appropriate.
• Contribute to the development of systems and processes that will support live bed states.
• Promote and foster supportive relationships with key stakeholders.
• Develop and maintain processes for effective bed management which will include accessing funding and placement for securing non‑NHS beds.
• Proactive in ascertaining the Trust's position regarding bed management resources.
• Liaison with appropriate teams and services in the management of interface issues.
• Immediate problem solving and decision making, to enable both short and long term planning within the Bed Management service.
• Oversee and monitor the recording of non‑contracted activity.
• Ensure accurate and timely recording of bed management information.
• Support bed management and patient flow.
• Identify and escalati[on] of blockages within the system.
• Attend service meetings to support capacity and flow.
• Sourcing NHS placements and coordinating assessment and funding for such placements.
• Support the Bed Managers in redirection of admissions in accordance with assessment of need.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

Benefits and opportunities

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance.
• Access to Continued Professional Development.
• Involvement in improvement and research activities.
• Health and Wellbeing activities and access to an excellent staff wellbeing service.
• Access to staff discounts across retail, leisure and travel.