Senior Patient Co-Ordinator

SpaMedica Ltd; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Birmingham is looking for a team manager to effectively oversee patient coordinators. You will be responsible for coordinating work schedules, conducting probation reviews, and participating in the recruitment and training of new staff. The role offers 22 days holiday, performance bonuses, and opportunities for continuous professional development. Join a company dedicated to patient care and improvement in a supportive environment.

Benefits

22 days holiday plus bank holidays

Performance bonuses awarded twice a year

Enhanced maternity and adoption pay

Continuous training and development

Discounts and colleague perks

Responsibilities

• Effectively manage a team of patient coordinators.
• Produce and sign off monthly rotas and holidays.
• Conduct probation reviews and appraisals for staff.
• Participate in recruitment and training of new team members.

Job description

Responsibilities

• Effectively manage a team of patient coordinators and include the following duties:
• Produce a fair and consistent monthly rota.
• Sign off holidays in line with business activity, ensuring adequate cover.
• Produce weekly plans for medical record preparation.
• Be confident with absence reporting and completing return-to-work interviews.
• Conduct 3‑month and 6‑month probation reviews, highlighting additional training requirements.
• Be involved in the appraisal process, preparation and delivery.
• Deliver one‑to‑one meetings and record conversations in writing.
• Be involved in disciplinary and investigation meetings when required.
• Assure confidentiality of information.
• Participate in recruitment of new team members.
• Act as trainer for new team members, updating training manual.
• Hold regular team meetings.

We’re proud to be Investors In People Platinum Accredited, placing us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

Benefits

• 22 days holiday (increasing with length of service) + bank holidays.
• Discretionary performance bonuses awarded twice a year; company performance bonus + personal performance bonus.
• Enhanced maternity & adoption pay.
• Free flu vaccinations and DBS.
• Reimbursement for eye tests and glasses (up to £75).
• Eligibility for Blue Light card.
• Continuous training and development (apprenticeships, internal development programmes).
• Recommend a Friend Scheme (350 reward for both).
• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedicaMe platform.

Join SpaMedica: Where our values guide everything we do, and you can make a life‑changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence: We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five‑star feedback we receive from our patients.