Senior Patient Booking Clerk

NHS; Bangor; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in the UK is seeking a dedicated staff member to provide administrative support for its Clinical Musculoskeletal Assessment and Treatment Service. The successful candidate will manage appointment bookings, demonstrate a caring attitude, and maintain professionalism while handling sensitive patient information. Strong communication skills in English, and knowledge of hospital systems are essential for this role, with Welsh language skills desirable.

Qualifications

• Good general standard of education.
• NVQ training at level 3 or equivalent level of knowledge and experience.
• IT Qualifications or proven experience using Microsoft Office packages.
• Knowledge of Therapy Manager, WPAS, Hospital administration systems.

Responsibilities

• Provide accurate administration to facilitate appointment booking.
• Ensure confidentiality and professionalism in communications.
• Arrange and book clinical appointments using the Patient Administration System.

Skills

Excellent Communication skills (written, verbal and telephone)

Knowledge of Data Protection Act

Ability to use a variety of computer systems

Experience working with clinical/consultant staff

Education

NVQ training at level 3 or equivalent

Good general standard of education

Tools

Microsoft Office

Therapy Manager

WPAS

Job description

Exciting opportunities have arisen for a suitably experienced staff member to work at Band 3 level with the CMATS (Clinical Musculoskeletal Assessment and Treatment Service) in Area West.

The successful applicant will provide the administration support for the CMATS Service in Area West and will need to use their own initiative to meet patient requirements and to ensure clinics / appointments are booked to ensure efficient use of clinical time.

You will be working in a challenging environment that undergoes constant changes and you will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post-holder will be expected to demonstrate a sensitive and caring attitude focused on the patient and maintain a calm and organised approach while working under pressure.

Main duties of the job

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide booking support for CMATS services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.

To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

1) Provide first point of access administration to all referrals from Consultants, GPs, social workers and any other professionals. Process referrals by inputting patient accurate details onto the Patient Administration System, ensuring urgent referrals are prioritised. Also, be responsible for updating and checking clinical returns/clinic outcome sheets in a timely manner. Act as first point of contact for all enquiries and referrals to the service, and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature.

2) Ensure that all communications with members of the public, staff and any other agencies are handled confidentially and professionally, in order to aid clinical staff to deliver a high quality service in a professional, helpful and sensitive manner.

3) Using the Health Boards Patient Administration System, arrange and book clinical appointments face to face and via the telephone. Use initiative in order to ensure patients appointments are allocated within the required waiting time and to make the best use of clinical time.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Good general standard of education
• NVQ training at level 3 or equivalent level of knowledge and experience
• IT Qualifications or proven experience using Microsoft Office packages
• Knowledge of Therapy Manager, WPAS, Hospital administration systems

Knowledge

• Experience of providing and receiving information which requires tact or persuasive skills where there are barriers to understanding
• Knowledge of Data Protection Act and relevant legislation
• Awareness of Patient Confidentiality
• Familiarity with administrative procedures and policy issues
• Ability to use a variety of computer systems
• Previous medical records or hospital based clerical experience
• Experience of working directly with clinical/consultant staff
• Previous waiting list management experience

Other

• Excellent Communication skills (written, verbal and telephone)
• Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.