Senior Patient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 26,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Band 4 Senior Patient Administrator for Queen Marys Maternity Unit at West Middlesex University Hospital. The role runs Monday to Friday, 9am–5pm, full-time, and focuses on delivering professional administrative support to a busy maternity team.

You will be the focal point between patients, clinicians and admin staff, promoting clear communication, teamwork, and high standards of customer service, with Cerner knowledge preferred.

Qualifications

• Calm yet proactive approach to administrative tasks.
• Ability to multi-task efficiently while maintaining high quality.
• Excellent communication with Admin staff, clinicians and patients.

Responsibilities

• Act as primary point of contact for Admin staff, clinicians and patients.
• Liaise with various stakeholders to ensure clear and timely communication.
• Work with Band 4 colleagues to provide cross-cover and continuity.
• Provide effective administrative support to the maternity team.
• Act as a role model for professionalism and customer service.

Job description

Band 4 Senior Patient Administrator, Monday to Friday 9am - 5pm (Fulltime)

Queen Marys Maternity Unit, West Middlesex University Hospital

Success in this role will require a calm yet proactive approach, as well as the ability to multi-task efficiently while maintaining a thorough and high-quality standard in all tasks.

You will act as the primary point of contact for Admin staff, clinicians and patients, ensuring communication is clear and timely. Additionally, liaising with various stakeholders will be a core part of the role, so acting in an efficient and effective manner will be essential.

You will also be working alongside other band 4 colleagues within the department, with an aim to build some cross cover. This teamwork will help ensure the smooth running of the service and support continuity, even during busy periods.

Please let me know if you have any questions, or would like more information about any aspect of the role.

Where possible you should have a good understanding of Cerner

The Senior Patient Administrator in Maternity team will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. As a senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.

Employment is subject to a six-month probationary period.

For further details / informal visits contact: Name: Alison Hilton Job title: Junior Service Manager Email address: [e-mail] Telephone number: 0203 3151640