Senior Patient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in the UK seeks an experienced administrator to deliver high-standard customer service and manage administrative duties within a multi-disciplinary team. The ideal candidate must demonstrate strong communication skills, attention to detail, and knowledge of Cerner. This role offers an opportunity to provide valued support to healthcare settings in Camden Town, England.

Qualifications

• Excellent communication skills to provide high-standard customer service.
• Ability to prioritize workload and coordinate with senior leaders.
• Experience in administration and working in a booking team.

Responsibilities

• Provide comprehensive patient-focused administrative service.
• Coordinate workload and meet follow-up actions and deadlines.
• Adaptable to work both autonomously and as part of a team.

Skills

Communication skills

Attention to detail

Organizational skills

Flexibility

Tools

Cerner

Job description

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is principal in this post as is the ability to prioritise workload, previous experience in administration and Booking Team is essential. Knowledge of Cerner is essential for this post

Key Working Relationships

• General Manager, Service Managers, Junior Service Manager and Team Leader
• Medical and Nursing staff
• POA team
• Other departments
• Divisional Leads
• Outpatient Administrator

The post holder will provide a comprehensive patient focused administrative service on a day-to-day basis to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. You will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible approach.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.