Senior Patient Access and Booking Clerk - Therapies, Dietetics

NHS; Caernarfon; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Senior Patient Access and Booking Clerk in Caernarfon. The successful candidate will provide clerical support for a busy Dietitian Department, requiring effective communication skills in Welsh and English. Applicants should have an NVQ Level 3 or equivalent experience, as well as strong organizational skills. This full-time role offers a salary between £24,433 and £26,060 per annum.

Qualifications

• Knowledge of basic medical terminology.
• Welsh Language Level 4 or 5.
• Relevant experience and a good fit for the role.

Responsibilities

• Provide clerical and telephone operator service for the Dietitian Department.
• Support administration for Therapy Services.
• Manage waiting lists effectively.

Skills

Excellent Communication skills (written, verbal and telephone) in Welsh

Excellent organisational skills

Able to concentrate on administrative duties in an unpredictable environment

Evidence of ongoing/continuous personal development

Education

NVQ Level 3 or equivalent knowledge/experience

IT Qualifications or proven experience using Microsoft Office packages

European Computer Driving Licence (ECDL or equivalent skills)

Tools

Therapy Manager

WPAS

Job description

Senior Patient Access and Booking Clerk - Therapies, Dietetics

The ability to speak Welsh is essential for this post.

Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.

The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Dietitian Department and administration support to Therapy Services.

Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.

Main duties of the job

The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education. The ability to multi-task is important.

An appointable candidate not successful for this full-time role may be held in reserve for a part-time role subject to approval.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• NVQ Level 3 or equivalent knowledge/experience
• IT Qualifications or proven experience using Microsoft Office packages
• Knowledge of Therapy Manager, WPAS, Hospital administration systems
• European Computer Driving Licence (ECDL or equivalent skills)
• Understanding of basic medical terminology

Skills

• Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4) and English
• Excellent organisational skills
• Able to concentrate on administrative duties in an unpredictable environment
• Evidence of ongoing/continuous personal development

General

• Relevant experience and a good fit for the role
• Welsh Language Level 4 or 5

Experience

• Experience within a busy office dealing with members of the public
• Knowledge of Data Protection Act and relevant legislation
• Awareness of Patient Confidentiality
• Previous medical records or hospital based clerical experience
• Experience of working directly with clinical/consultant staff
• Previous waiting list management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,433 to £26,060 a yearper annum, pro rata