Senior Passenger Services Agent

Heathrow Airport; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport organization in London is seeking a Senior Passenger Services Agent to provide exceptional customer service and assist passengers throughout their travel experience. The role requires at least one year of experience and offers the chance to work in one of the world's busiest airports within a dynamic team. This opportunity allows you to make a significant impact in aviation and advance your career.

Qualifications

• At least 1 year of experience as a Passenger Services Agent or Check-in Agent.
• Fluency in Spanish is highly advantageous.
• Ability to work efficiently in demanding, flexible environments.

Responsibilities

• Assist passengers throughout their travel experience.
• Manage check-in, boarding, and transfers.
• Uphold safety standards and meet performance targets.

Skills

Customer service

Communication skills

Flexibility

Proficiency in Sabre

Job description

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About The Role

Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where every interaction counts? Are you ready to take your career in aviation to new heights with a leading airline? If so, this is your opportunity to join a dynamic team and make a real difference!

We are currently seeking a skilled and dedicated Senior Passenger Services Agent to join our vibrant and energetic team at Heathrow Airport. Experience the buzz of one of the world's busiest airports while providing top-tier service to passengers and ensuring smooth travel journeys. This is your chance to become a vital part of our renowned airline and skyrocket your career in aviation!

About You

As a Senior Passenger Services Agent, you will be the welcoming face that greets and assists passengers throughout their travel experience. Your responsibilities will include check-in, boarding, managing transfers, and maintaining the highest standards of customer care. Working closely with your team, you will help meet performance targets, uphold safety standards, and ensure passengers enjoy a seamless journey from departure to arrival. Flexibility in shift patterns is required to support operational demands.

Requirements

• At least 1 year of experience as a Passenger Services Agent or Check-in Agent
• Proficiency in Sabre reservations and passenger management systems
• Fluency in Spanish is highly advantageous
• Exceptional customer service and communication skills
• Ability to work efficiently in demanding, flexible environments

About The Company

We are a leading organisation within the aerospace and aviation industry, dedicated to delivering world-class travel experiences. Our team is committed to safety, excellence, and customer satisfaction. Join us and be part of an innovative company that values its staff and strives for continuous improvement in every aspect of our service. As a Senior Passenger Services Agent, you'll play a pivotal role in shaping memorable journeys for our passengers.

If you believe you are the perfect fit for the role of Senior Passenger Services Agent, don't miss this fantastic opportunity! Apply now and commence your journey with us, making a significant impact in the aviation industry as a Senior Passenger Services Agent!