Senior Parts Manager – Auto Aftersales Leader

Lookers; Chelmsford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Enhanced family leave (maternity/adopt

2 weeks’ full pay for paternity leave

Techscheme for discounted technology

Eyecare vouchers

Smart Health – GP access

Dental insurance

Life assurance options

Discounted gym memberships

Travel insurance

Home and technology vouchers

Lookers benefits programme

Job summary

Lookers in Chelmsford is seeking an ambitious Parts Manager to lead the aftersales team, focusing on delivering exceptional customer service and maintaining high performance across the department. You will report to the General Manager and oversee Service Advisors, Technicians and the Parts team.

You will manage day-to-day workshop operations, drive productivity, and ensure upselling targets are met while maintaining customer focus and KPI goals. A full UK driving licence is required.

Qualifications

• Experience leading a service/aftersales team in a premium automotive environment.
• Strong focus on customer service excellence and coaching staff.
• Ability to analyse department performance and drive improvements.
• Full UK driving licence is required for this role.

Responsibilities

• Lead the aftersales team and set a high standard of service.
• Develop long-lasting relationships with customers and upsell where appropriate.
• Monitor and manage department performance against budget and KPIs.
• Analyse local market statistics to spot opportunities for growth.
• Prepare departmental forecasts and reports in a timely manner.
• Own customer satisfaction metrics and drive continuous improvement.

Skills

Team leadership

Customer service

Premium automotive aftersales

UK driving licence

Job description

Lookers in Chelmsford is seeking an ambitious Parts Manager to lead the aftersales team, focusing on delivering exceptional customer service and maintaining high performance across the department. You will report to the General Manager and oversee Service Advisors, Technicians and the Parts team.

You will manage day-to-day workshop operations, drive productivity, and ensure upselling targets are met while maintaining customer focus and KPI goals. A full UK driving licence is required.