Senior Parts Advisor

Lookers; Carlisle; On-site; GBP 28,000 - 31,000; Full time

Job summary

An automotive retailer in Carlisle is seeking a Senior Parts Advisor to manage customer expectations and inventory at their parts department. This full-time role involves assisting with daily operations, ensuring timely processing of orders, and providing exceptional customer service. Ideal candidates will have prior experience in a similar position and possess strong communication skills.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

Dental insurance

Gym memberships

Travel insurance

Qualifications

• Previous experience as a Parts Advisor or in a similar role.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Assist the Parts Manager with daily duties.
• Complete Vehicle health checks for workshop.
• Ensure all items are correctly located and manage stock control.
• Receive orders and ensure returns are up to date.
• Provide excellent customer care.

Skills

Excellent communication skills

Practical knowledge of computer systems

Team player

Job description

OTE

Overview

Senior Parts Advisor

Lookers VW Carlisle

Contract Type: Permanent, full-time

Salary: OTE £31,300 (including basic of £28,000 plus bonus of £3300)

Hours: 42 hours per week. Monday to Friday: 08:30-17:00 and Saturday on rota 08:30-12:30

Are you a Parts Advisor in search of a new challenge? You have arrived at the right place, here at VW Carlisle we are on the hunt for a Parts Advisor.

This is an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our VW brand parts department. Working alongside our Aftersales Team you will be able to build relationships and manage our customers expectations.

As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock.

Responsibilities

• Assisting the Parts Manager with daily duties
• Completing Vehicle health checks for workshop
• Ensuring all items are correctly located and stock control
• Receiving orders & ensuring returns are up to date
• Answering call from customers
• Providing excellent customer care

Experience / Qualifications

You will have previous experience gained in a similar role. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you are able to work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team.

If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach the full potential.

If your application issuccessful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.