Senior Ops Lead, Luxury EMEA Contact Centre & E-commerce

Tiffany & Co; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury jewelry retailer in the UK is seeking a Senior Operational Coordinator for their Contact Centre and e-commerce operations. This role involves overseeing financial transactions, managing fraud prevention tools, and ensuring compliance with regulations. Ideal candidates have operational experience in financial transactions and client service, and strong communication skills. Flexibility for overtime and weekends is required. This position offers a chance to enhance operational efficiency in a luxury environment.

Qualifications

• Prior Contact Centre or retail experience in an operations role.
• Comprehensive knowledge of financial transactions, fraud and risk prevention.
• Ability to work independently and with clients, peers, and management.

Responsibilities

• Oversee financial transactions associated with sales order flow.
• Be the subject matter expert for fraud prevention applications.
• Collaborate with audit partners to ensure compliance.

Skills

Analytical skills

Organisational and detail oriented

Superior communication and interpersonal skills

Flexibility to perform different tasks

Job description

A luxury jewelry retailer in the UK is seeking a Senior Operational Coordinator for their Contact Centre and e-commerce operations. This role involves overseeing financial transactions, managing fraud prevention tools, and ensuring compliance with regulations. Ideal candidates have operational experience in financial transactions and client service, and strong communication skills. Flexibility for overtime and weekends is required. This position offers a chance to enhance operational efficiency in a luxury environment.