Senior Operative

Dyson; Chippenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global technology enterprise in Chippenham seeks motivated Senior Operatives for their Repair Team. Responsibilities include diagnosing and repairing Dyson products, ensuring quality service. Ideal candidates will have strong problem-solving skills and a focus on customer satisfaction. This full-time position offers a competitive salary and a range of benefits, including a performance-related bonus, private medical insurance, and 27 days' holiday.

Benefits

Performance-related bonus scheme

Competitive pension scheme

Private medical insurance

Free on-site lunches

Free bus travel from nearby locations

Qualifications

• Must follow written instructions and diagrams to diagnose faults and carry out repairs.
• Willingness to be on your feet all day.

Responsibilities

• Support all functions within the Bumpers Farm Site.
• Diagnose, repair and service products returned by customers.
• Ensure cleanliness of products and working environment.

Skills

Ability to work with technical tasks

Problem-solving skills

Customer and quality focus

Tools

SAP

CRM

Job description

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About the role

We are looking for 2 motivated Senior Operatives for our Repair Team in Chippenham.

This dedicated team is responsible for diagnosing faults, repairing and servicing Dyson products from our existing Floorcare, Beauty and Environmental Care (Air purifiers, Heaters and Fans) products.

Please note – this role will require you to work 4 days on 4 days off, working 07:15 - 17:30.

Key responsibilities

• Support all functions within the Bumpers Farm Site.
• Diagnose, Repair and service Dyson products returned by UK customers according to the Dyson quality service level.
• Repair / Rebuild the returned customer machine as per the defined Dyson policy and procedures.
• Refurbish products to Dyson quality standards.
• Assist in the loading and offloading of delivery vehicles.
• Un box and re-box all Dyson products and parts.
• Book in and dispatch using SAP, CRM, PCF and courier systems.
• Ensure cleanliness of all our products and working environment using dust extraction equipment and cleaning materials and products provided.
• Assist in the disposal of all site waste, ensuring site recycling processes and procedures are followed and onsite equipment is used correctly.
• Picking, Packing and Dispatching of Dyson products and parts working to achieve set performance targets.
• Replenish our parts and products in all our onsite stock locations.
• Assist in training and upskilling new team members.

About you

• Have some understanding / ability to work with technical tasks.
• Happy to be on your feet all day.
• Able to follow written instructions and diagrams to diagnose faults and carry out repairs.
• Able to solve problems.
• Customer and quality focused.

Benefits

Financial

• Performance‑related bonus scheme.
• Competitive pension scheme.
• Life assurance.
• Discounts on Dyson machines and retail discounts.
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon).

Lifestyle

• 27 days’ holiday (plus bank holidays).
• Free on‑site lunches, fruit, and hot drinks.
• Free on‑site sports centre, gym, hair salon, and lifestyle assistance (concierge).
• Electric vehicle salary sacrifice scheme.
• Ability to purchase additional holiday.

Health

• Private medical insurance and dental insurance.
• Employee assistance programme, digital GP, on‑site physio and GP, prescription service, fertility treatment support.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.