Senior Operations Support Manager - Automated Warehouse

Alliance Healthcare Management Services Limited; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Career progression

Automation technology exposure

Employee wellbeing

Job summary

Alliance Healthcare Management Services Limited is seeking an experienced Operations Support Shift Manager to oversee the Central Logistics Centre in Birmingham. You will support multiple warehouse functions, drive performance, and ensure safety, compliance, and continuous improvement.

The role requires leadership in a fast-paced, regulated environment with responsibility for resource planning, escalation handling, and KPI delivery. Apply to contribute to a high-performing logistics operation.

Qualifications

• Proven experience in a warehouse operations, logistics, or distribution leadership role.
• Strong leadership skills with ability to motivate, coach and develop teams in a fast-paced environment.
• Experience monitoring and improving operational KPIs, productivity, and service performance.
• Knowledge of warehouse management systems (WMS) and automated warehouse technologies.
• Excellent communication, organisational, and stakeholder management skills.
• Strong analytical and problem-solving abilities with proactive issue resolution.
• Experience working in regulated operational environments and adhering to compliance standards.
• Proficiency in Microsoft Office 365 and operational reporting tools.

Responsibilities

• Support warehouse operations across inbound, automation, replenishment, picking, and outbound functions to ensure safe and efficient service delivery.
• Act as a key escalation point for operational issues, ensuring timely resolution and minimal disruption to operations.
• Coordinate labour planning, resource allocation, and operational priorities to achieve service and productivity targets.
• Monitor operational performance and KPIs, implementing improvement initiatives to drive efficiency and service excellence.
• Provide leadership support and cover for Shift Managers during periods of absence, increased demand, or operational change.
• Lead and support continuous improvement projects, process standardisation, and operational change programmes.
• Champion health and safety, quality, and compliance standards across all operational activities.
• Build strong relationships with internal stakeholders to support operational effectiveness and customer satisfaction.

Tools

Knapp WMS

Manhattan WMS

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: Birmingham B24 Hours: Full TIme PM/Afternoon to Evening 5 days from 7

Are you Ready to step into a role where leadership drives real impact?

Job Purpose

We are seeking an experienced and motivated Operations Support Shift Manager to play a key role in the successful operation of our Central Logistics Centre. Supporting warehouse operations across multiple functions, you will work closely with Operations Shift Managers and senior stakeholders to drive performance, ensure compliance, optimise resources, and deliver exceptional service levels. Acting as an extension of the Operations Lead, you will help translate strategic priorities into operational excellence while fostering a culture of safety, collaboration, and continuous improvement.

Principal Accountabilities

• Support warehouse operations across inbound, automation, replenishment, picking, and outbound functions to ensure safe and efficient service delivery.
• Act as a key escalation point for operational issues, ensuring timely resolution and minimal disruption to operations.
• Coordinate labour planning, resource allocation, and operational priorities to achieve service and productivity targets.
• Monitor operational performance and KPIs, implementing improvement initiatives to drive efficiency and service excellence.
• Provide leadership support and cover for Shift Managers during periods of absence, increased demand, or operational change.
• Lead and support continuous improvement projects, process standardisation, and operational change programmes.
• Champion health and safety, quality, and compliance standards across all operational activities.
• Build strong relationships with internal stakeholders to support operational effectiveness and customer satisfaction.

Skills and Knowledge

• Proven experience in a warehouse operations, logistics, or distribution leadership role.
• Strong leadership skills with the ability to motivate, coach, and develop teams in a fast-paced environment.
• Experience monitoring and improving operational KPIs, productivity, and service performance.
• Strong knowledge of warehouse management systems (WMS) and automated warehouse technologies.
• Excellent communication, organisational, and stakeholder management skills.
• Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
• Experience working within regulated operational environments and adhering to compliance standards.
• Proficiency in Microsoft Office 365 and operational reporting tools.

Desirable Experience

• Experience within the pharmaceutical, healthcare, or highly regulated logistics sector.
• Knowledge of GDP, MHRA, or equivalent regulatory frameworks.
• Experience supporting or deputising for senior operational leaders.
• Familiarity with Knapp and Manhattan warehouse management systems.
• Experience within a 24/7 automated warehouse environment.
• Knowledge of inventory management and stock control processes.
• Experience leading continuous improvement and operational change initiatives.
• Understanding of ESG frameworks and operational compliance requirements.

Benefits

• Competitive salary and benefits package.
• Opportunity to work within a leading healthcare and pharmaceutical distribution organisation.
• Ongoing training and professional development opportunities.
• Career progression within a growing and innovative business.
• Exposure to advanced warehouse automation and logistics technology.
• Supportive and collaborative working environment.
• Opportunity to lead impactful operational improvement initiatives.
• Employee wellbeing and support programmes.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.