Senior Operations Manager (Support Services)

FES Group; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead the Support Services Team across various stations. This role focuses on operational excellence, ensuring compliance with railway safety regulations while enhancing the passenger experience. The ideal candidate will have extensive experience in facilities management, proven leadership skills, and a strong commitment to safety and performance. This position offers a competitive salary, a company van, and excellent benefits, making it an exciting opportunity for a dedicated professional looking to make a significant impact in a dynamic environment.

Benefits

Company Van

Premium Overtime Rates

Standby Payments

Holiday Entitlement

Group Pension Plan

Qualifications

• Extensive experience in facilities or station operations management.
• Strong understanding of railway safety regulations and operational compliance.
• Proven leadership of multi-skilled teams in high-footfall environments.

Responsibilities

• Lead the Support Services Team to deliver high-quality support services.
• Drive performance and promote safe practices across managed stations.
• Manage fabric and appearance improvement tasks in high-traffic environments.

Skills

Facilities Management

Operational Compliance

Leadership

Stakeholder Management

Communication Skills

Trackside Awareness

Data Reporting

Education

PTS Certification

IOSH or NEBOSH Certification

Facilities Management Qualifications

First Aid at Work Certification

Job description

FES has 50 years of experience and offers an exceptional range of skills, services, and products. We are the contractor of choice for building service solutions across various market sectors, including Mechanical and Electrical, Facilities Management, Support Services, and Renewables.

The Senior Operations Manager will oversee the Support Services Team, including the Mobile Support Team (MST), as well as direct reports such as the QA Manager and Performance and Contract Support Manager for the Elizabeth Line. The role aims to drive operational excellence across all managed stations, manage fabric and appearance improvement tasks in complex, high-traffic environments to enhance MSS (Mystery Shopper Survey) scores, and ensure all activities comply with railway safety regulations and standards. A key responsibility is to drive performance, promote safe practices, and improve the environment for passengers and staff.

Duties & Responsibilities

1. Operational Leadership

• Lead the Support Services Team to deliver high-quality support services across Elizabeth Line stations, especially in hard-to-access or below-standard areas.
• Oversee and prioritize tasks.

Team & Performance Management

Safety, Compliance & Track Awareness

Stakeholder Collaboration

Skills & Knowledge

Required Skills & Experience:

• Extensive experience in facilities or station operations management, preferably within a rail or transport environment.
• Strong understanding of railway safety regulations and operational compliance.
• Proven leadership of multi-skilled teams in dynamic, high-footfall environments.
• Experience in performance management, data reporting, and service innovation.
• Excellent communication and stakeholder management skills.
• Practical knowledge in trades such as carpentry, glazing, painting, or maintenance.
• Experience working on or near rail infrastructure; trackside awareness certification is desirable.

Person Specification

• Customer-focused, flexible, and trustworthy.

Attributes

• PTS (Personal Track Safety) Certification or equivalent.
• IOSH or NEBOSH Health & Safety certification.
• Facilities or Maintenance Management qualifications.
• First Aid at Work certification.

FES is recognized as one of the leading, rapidly growing independent service groups in the British Isles. We offer a competitive package, including salary, a company van, premium overtime rates, standby payments, and excellent benefits such as holiday entitlement and a group pension plan.

The successful candidate will undergo the company's verification and vetting process, which may include a basic criminal records check.

FES is an Equal Opportunities Employer.