Senior Operations Manager - London Fleet Operations · London Office · Hybrid

Voi; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading micromobility company in London is seeking a Senior Operations Manager to oversee Fleet Management. This role involves managing operational teams, driving performance metrics, and ensuring compliance with safety standards. Ideal candidates have significant experience in operations and team leadership. A competitive salary and hybrid working conditions are offered.

Benefits

Employee options program

Impact on industry development

Collaborative workplace

Qualifications

• 5+ years of experience in operations, logistics, production, or consulting.
• Experience managing a large team and other managers.
• Experience working cross-functionally to achieve goals.
• Experience in budget management and Health & Safety guidelines.

Responsibilities

• Manage all Fleet Management team day-to-day operations.
• Drive performance through KPI monitoring and action.
• Recruit, onboard and engage team members.
• Collaborate with Operations and Market Development teams.

Skills

Operational excellence

Team management

Data-driven decision making

Agility in problem-solving

Education

Bachelor of Science in engineering or business

Job description

Senior Operations Manager - London

As a Senior Fleet (Operations) Manager, you are responsible for all of the local Fleet Management team. You will manage the day‑to‑day operations and have a team of Site Manager, Team Leads and Shift Supervisors reporting to you. The team will be responsible for charging, maintaining, repairing, rescuing and keeping the vehicles tidy. You will also be responsible for the fleet of operational vehicles and facilities required to run the local operations, overseeing 3rd party logistic partners to help execute the required tasks together with your team.

• Set the long‑term fleet management strategy, budget and plan for your cities together with the Head of Fleet Management UK.
• Set up and continuously iterate on operational workflows applying best practices while localising and contributing new improvements to the wider fleet management community.
• Drive day‑to‑day and week‑to‑week operational excellence through continuous monitoring of KPIs and taking immediate action where necessary to improve performance, together with your team.
• Recruit, onboard and engage required team members to keep the business running all year round, delivering on agreed‑upon SLAs with both internal and external stakeholders.
• Be playful and creative with workforce and facilities capacity planning to achieve the lowest cost of operating possible.
• Make the most out of every vehicle – keep all of our vehicles on the street, either available or being ridden by users as many hours of the day as possible.
• Be the guardian of our physical assets – vehicles, facilities and operational vehicles alike to extend their lifetime and be as effective as possible.
• Foster a collaborative and friendly working environment, while driving best‑in‑class performance.
• Ensure a safe work environment, ensuring that our vehicles, facilities and personnel adhere to set Health & Safety guidelines and policies.
• Collaborate with the Operations and Market Development teams as a team to achieve the business goals set out for a given City.

WHAT YOU NEED TO EMBARK

We’re looking for someone who drives operational excellence through data and continuous improvement, plans and structures work effectively, and solves problems with agility. You take initiative independently, lead and motivate teams with care, and build strong partnerships by aligning with stakeholders’ needs.

• 5+ years of experience in operations, logistics, production, consulting or similar.
• Experience managing a large team of people and other people managers.
• Experience working cross‑functionally with other teams to achieve your own goals.
• Experience planning and structuring shifts for your teams.
• You have a Bachelor of Science in engineering, business or equivalent on‑the‑job training (could be a corporate education program).
• You are fluent in English.
• You are able to be on site 60% or more of the time.
• Experience running your own budget and being held accountable towards it.
• Experience working with and enforcing Health & Safety guidelines and policies would be a plus.

WHY VOI?

• Join Europe’s #1 micromobility company.
• Get “skin in the game” through our employee options program and play a crucial part in maximising VOI’s global revenue.
• Have a direct impact on our continued success and the development of the micromobility industry in the UK.
• Work with inspiring, motivated, and fun colleagues towards a common goal.

• Business area – Fleet Operations
• Role – Fleet Manager
• Locations – London Office
• Remote status – Hybrid
• Employment type – Full‑time

Contact: Patricia Yanez, Senior Talent Acquisition Manager – Business Operations

About Voi Technology

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm and operating 150,000+ vehicles in 110+ towns and cities across 12 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here. We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way – through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast‑paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation – and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more – therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

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