Senior Operations Manager

Ocado Logistics; Tamworth; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading logistics firm in Tamworth is seeking an experienced Senior Operations Manager to oversee automated operations. The role involves strategic leadership, operational excellence, and fostering a positive culture. Candidates should have extensive management experience in high-volume environments and a passion for continuous improvement. This position offers a permanent contract with a competitive salary.

Qualifications

• Previous management experience in a large-scale, high-volume operational environment.
• Experience in change management and cultural improvements.
• Able to coach and develop capabilities across management layers.

Responsibilities

• Oversee Inbound operations in a fast-paced automated setting.
• Ensure robust daily execution and operational flow.
• Lead workforce planning in line with demand.
• Own daily reporting and data-driven decision making.
• Provide hands-on leadership and coaching.

Skills

Excellent communication at all levels

Data-driven with robust analytical skills

People-first leadership

Ability to influence and build relationships

Experience in continuous improvement

Education

IOSH Managing Safely qualification

Working knowledge of WMS/WCS, Knapp systems, or similar

Job description

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Senior Operations Manager - Ocado Logistics

Location – Dordon, Tamworth

Permanent – Competitive salary on offer

Here at Ocado Logistics, we are looking for an enthusiastic Senior Operations Manager to join our high-performing team at Dordon CFC – one of the most advanced and complex automated sites in our network.

As a Senior Operations Manager, you will provide strategic, hands‑on leadership to a large multi‑layered team, drive operational excellence, and shape a positive, progressive culture within a legacy environment undergoing transformation.

About the Role

The SOM is responsible for the coordination and development of all aspects of CFC activity and Delivery operations in a highly automated and progressive environment. You will inspire and motivate a large management team to create an open, diverse and engaging culture, working closely with subject matter experts and a strong tiered management structure to delivery agreed KPIs for our client.

You will ensure consistently outstanding service to customers within a safe, clean, respectful, aspirational, productive and flexible work environment. This includes ensuring full health & safety adherence and legislative compliance across the entire CFC, vehicle and asset fleet.

This is a leadership role requiring authenticity, visibility and genuine influence. You will energise and motivate the team, valuing their experience and encouraging loyalty, pride, trust and aspiration. You will foster a culture of continuous improvement, learning, development and personal growth.

What You’ll Lead

• A large, skilled team including c.10 Operations Managers, c.40 Area Managers and c.50 Coordinators
• Day‑to‑day Inbound operations, shift activity, workflow optimisation and labour planning
• , efficiency, fleet compliance and performance across a large‑scale automated environment
• A culture of collaboration, engagement and continuous improvement

Key Responsibilities

Operational Leadership

• Oversee Inbound operations in a fast‑paced, high‑volume automated setting
• Ensure robust daily execution and operational flow
• Lead workforce planning in line with demand
• Maintain high compliance across CFC operations, vehicle and asset fleets
• Build strong partnerships across Operations Managers

Data & Performance

• Own daily reporting and data‑driven decision making
• Analyse KPIs and provide clear, actionable feedback
• Lead performance management using PROD systems
• Identify and implement continuous improvement opportunities

People Leadership

• Provide hands‑on leadership, coaching and capability development across all management layers
• Inspire confidence, engagement and proactive problem solving
• Support managers through challenges, grievances and cultural change
• Promote learning, self‑development and team identity

Change & Culture

• Lead teams through systems challenges, operational transitions and legacy processes
• Drive cultural improvement in an environment with historic grievance patterns
• Model aspirational behaviours that influence performance and teamwork
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What we need from you

• Excellent communicator at all levels
• Data‑driven with robust analytical skills
• Previous management experience in a large‑scale, high‑volume operational environment – ideally a 24/7, productivity‑focused and highly automated warehouse operation
• Experience in continuous improvement environments
• Experience in change management; not afraid to drive cultural improvements
• Able to influence, engage and build strong relationships across operations
• IOSH Managing Safely or Managing Safety at Ocado qualification
• Working knowledge of WMS/WCS, Knapp systems, ATLAS or other automated platforms

Who This Role Suits

Ideal for senior leaders from large‑scale automated operations such as ASOS, Very, M&S or similar high‑volume fulfilment environments. This role is suited to leaders who combine operational expertise with people‑first leadership and a passion for cultural transformation.

If you're ready to lead a major operational function, empower teams, and drive cultural and performance improvements at one of the most automated sites in the network, we'd love to hear from you!

Apply now to be considered!