Senior Operations Manager

Coca-Cola Europacific Partners; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading beverage company in Nottingham is looking for a Customer Service Manager to lead operational processes, ensuring customer satisfaction. The role involves driving continuous improvement and maintaining system accuracy. Ideal candidates will have a strong background in logistics, customer service, and team leadership. This position offers opportunities to enhance operational excellence and implement key projects within an innovative environment.

Qualifications

• Experience in logistics, customer service, or commercial environments.
• Strong leadership and team development capabilities.

Responsibilities

• Accountable for business metrics including safety, cost, and service.
• Prioritising operational needs for customer delivery.
• Inspiring teams to meet customer expectations.
• Driving continuous improvement based on service opportunities.

Skills

Logistics / Customer Service / Commercial

Digital Skills and Automation

Process Excellence and Continual Improvement

Supply Chain Operations

Team leadership

Operational Excellence

Job description

Nottingham Customer Service Centre is responsible for order taking, delivery management and building strong collaborative supply chain relationships with our customers including grocery retailers, wholesalers, retail outlets and brewers in Great Britain. Leading the site teams from front office order capture through to delivery execution. Ensuring targets are achieved, identify opportunities for service improvements across E2E and improve process to continually improve with a focus on operational excellence.

Key Responsibilities:

• Being accountable for a variety of business metrics including safety, cost, and service with an expectation for delivering a year on year improvement in all of these areas and more.
• Prioritising operational needs for customer delivery across the network.
• Ensure customer expectations are met on time and in full, by inspiring your team to follow operational processes, maintain system accuracy and coaching in developmental areas of your reports.
• Effective implementation of customer segmentation to prioritise service choices.
• Drive E2E continuous improvement based on identified service opportunities and ensure approach across the functions – order capture, transport and site.
• Develop and perform the suitable approach to receive continuous and meaningful customer feedback on CCEPs Service performance and identify opportunities (Voice of the Customer Approach).
• Enable cross functional coordination across different departments.
• Develop and coach a team to maximise individual and team performance, lead and support recruitment (as required), and drive succession plans for the team.
• Embrace change and drive operational excellence through delivery of key projects and operational changes ensuring readiness for the new SAP HANA process.
• Building relationships with key stakeholders from around the business and sharing of best practice between CCEP operational sites.

Skills/Experience:

• Logistics / Customer Service / Commercial
• Digital Skills and Automation
• Process Excellence and Continual Improvement
• Supply Chain Operations
• Team leadership
• Operational Excellence