Senior Operations Manager

Ocado Logistics; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK is seeking a Senior Operations Manager to lead their customer fulfilment centre and delivery operations. The ideal candidate will drive a team of over 1,000 staff to deliver exceptional service while implementing strategic objectives. This role offers the chance to cultivate a positive workplace culture within a technology-driven environment, with competitive salaries and a focus on employee well-being.

Benefits

Extensive healthcare coverage

Competitive salary

Employee discounts

Qualifications

• Proven leadership in large-scale warehouse/logistics environments.
• Solid understanding of tech systems and automation.
• Data-driven with the ability to provide insights.

Responsibilities

• Lead and develop all aspects of the customer fulfilment centre.
• Craft and implement site strategy aligned with vision.
• Evaluate and adjust performance metrics to meet expectations.

Skills

Leadership in large-scale warehouse/logistics environments

Understanding of tech systems and automation

Data-driven insights

Stakeholder management

Client relationship management

Health & Safety qualified

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Why Ocado? Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role

We wouldn't be able to positively impact the way the world shops without our passionate team members - who keep our business running, our vans delivering, our customers\' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Senior Operations Manager to join the team.

The Senior Operations Manager will be responsible for leading and developing all aspects of the customer fulfilment centre (CFC), General Merchandise (GMDC) and Delivery Operations (Spoke) at our Luton and Welwyn Garden City sites, within a highly automated and progressive environment. This role involves cultivating a diverse, open and engaging culture within the business unit teams, while effectively utilising support from subject matter experts. You\'ll drive the team of 30+ frontline managers and approx 1,000 members of staff across the sites to consistently achieve agreed-upon Key Performance Indicators and deliver outstanding service to customers.

You will

• Craft and implement the site strategy to deliver against the agreed vision and strategic objectives
• Empower your management team to drive business and people strategy initiatives, shape a world-class employee experience and deliver on key performance metrics aligned with the five-pillar framework
• Appraise and identify training and development needs for all managers, utilising the Performance and Talent framework, providing coaching and mentorship
• Operate within budget to ensure efficiency and fiscal responsibility, leading with a cost conscious mindset that meets the needs of clients, service providers and the broader OL team
• Objectively evaluate and adjust performance metrics to achieve productivity expectations and quality standards, focusing on measuring process capability rather than just production outcomes
• Facilitate communication and collaboration between departments to ensure the efficient and cohesive planning of site operations
• Lead internal safety, people, customer, delivery and cost meetings to champion a culture of continuous improvement, high engagement and aspiration in delivering key business objectives
• Champion the process of continuous improvement by developing business cases for funding and detailing implementation plans to guide your management team in delivering initiatives
• Manage adherence to Ocado\'s Health & Safety policies, compliance and legislative requirements at the CFC, GMDC and the Spoke

About you

• Proven leadership in large-scale warehouse/logistics environments
• A solid understanding of tech systems, data, and automation—especially in warehouse environments
• Data driven with the ability to provide insights and recommendations
• Excellent stakeholder management
• Proficient client relationship managers
• Health & Safety qualified (IOSH or similar)
• Previous experience of leading and developing management teams
• Proven ability to develop a high-performance culture and improve existing ways of working

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you\'ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Join Ocado Logistics

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age or disability or union membership status.