Senior Operations Manager

Freightserve recruitment; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading logistics firm in Greater London seeks a Senior Operations Manager to oversee operations and implement strategies for efficiency. This role requires strong leadership skills and experience in International eCommerce operations. You will be responsible for driving improvements, overseeing budgeting, and ensuring compliance with health and safety regulations. The ideal candidate thrives in a fast-paced environment and possesses a data-driven approach to problem-solving.

Qualifications

• Must have previous experience in International eCommerce Cross-Border Delivery solutions.
• Ability to manage cross-functional teams effectively and mentor direct reports.

Responsibilities

• Oversee operations to ensure efficiency and effectiveness.
• Manage operational planning using a data-driven approach.
• Lead and mentor the wider Operations Team.

Skills

Strong communication skills

Problem-solving skills

Data-driven and analytical approach

Job description

Freightserve recruitment are looking for an experienced Operations Manager who is experienced within eCommerce. The company are a busy fast growing company.

Job Description : -

We’re looking for a motivated and capable Senior Operations Manager to join our team and help deliver outstanding results in this area of the business. You’ll contribute to the success by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence.

Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI’s, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice.

Duties-

• Overall responsibility for operations ensuring that processes run efficiently and effectively
• Be the Voice of Operations and the Operations Champion throughout the business
• Responsibility for operational planning using a data driven and analytical approach
• Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team
• Responsibility for the operations budget & operations / warehouse P&L
• Responsibility for driving improvements, best practice and operational excellence
• Develop & implement operational strategies and SOP’s
• Responsibility for warehouse health, procurement, KPI’s and operational performance
• Responsibility for always ensuring compliance with regulations and health & safety standards
• Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc)
• Responsibility for disaster recovery planning which is regularly reviewed and tested
• All candidates must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry