Senior Operations Manager

Everest Advisors (UK), Ltd.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading risk management firm in Greater London is seeking a Senior Operations Manager to oversee underwriting support and drive operational efficiency across their business. The successful candidate will lead large teams, ensure compliance, and improve client servicing. Key responsibilities include managing SLAs, optimizing workflows, and fostering a collaborative culture. This full-time role requires strong leadership and experience in the commercial insurance sector.

Qualifications

• Experience leading and managing large teams in the commercial insurance sector.
• Familiarity with the end-to-end insurance lifecycle, including underwriting and claims.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Develop and lead underwriting assistants and BPO support staff.
• Define and manage SLAs for broker and client experience.
• Design and improve underwriting and policy administration processes.
• Oversee end-to-end underwriting workflows and optimize best practices.
• Implement operational controls to meet regulatory requirements.
• Ensure data quality and accuracy in inputs.
• Foster a culture of collaboration and accountability.
• Manage budgets and optimize service costs.

Skills

Leadership

Communication

Team Management

Knowledge of Commercial Insurance

Operational Change Management

Job description

Description

About Everest

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

About the Role

As the Senior Operations Manager for EGM you will play a pivotal role in how Everest delivers on its strategy. You’ll shape and execute a regional operating model that drives efficient, scalable, and customer‑focused underwriting support across all business lines and channels, while ensuring strong governance, operational resilience, and regulatory compliance.

This is both a strategic and hands‑on leadership role: you’ll set the vision for how operations enable growth, and partner closely with colleagues across International and Group functions to ensure end‑to‑end alignment. Equally, you’ll create an environment where teams thrive, collaboration flourishes, and brokers and clients experience service at its best.

Role & Key Responsibilities

• Underwriting Support Teams – Develop and lead underwriting assistants and BPO support staff across locations, ensuring accurate, timely service across all business lines and channels (open market and delegated).

• Broker & Client Experience – Define and manage SLAs, improve onboarding, servicing, and renewals, and partner with underwriting leadership to deliver differentiated service and strengthen retention.

• Process Efficiency – Design, standardize, and continuously improve underwriting and policy administration processes to ensure scalability, speed, and accuracy across all business lines and channels.

• Underwriting Process Optimization – Oversee end‑to‑end underwriting workflows (submissions, referrals, documentation, renewals), embedding an Everest Way of Working to reduce friction and turnaround times. Partner with underwriting leadership to implement and optimize best practices.

• Controls & Governance – Implement robust operational controls to meet regulatory, SOX, Lloyd’s, and audit requirements, ensuring compliance, resilience, and data integrity.

• Data Quality– Oversee the accuracy and completeness of data inputs, applying both manual and automated quality controls.

• Culture & Training– Foster a culture of accountability, collaboration, and excellence while embedding training, documented procedures, and knowledge sharing to drive consistency and best practice.

• Financial Management– Manage budgets and resources effectively, support Credit Control and cash collection, and oversee third‑party service relationships to optimize cost and service.

Experience, Skills & Competencies

The successful candidate will be confident and experienced in leading, coaching and managing large teams and third party providers within the commercial insurance sector, including exposure to the Lloyd’s and London market.

You will have a cohesive understanding of the end‑to‑end insurance lifecycle and be comfortable working across underwriting, policy administration, claims, and distribution.

This role requires someone who can lead and develop diverse teams, build strong relationships across functions and geographies, and communicate clearly with a wide range of stakeholders.

Experience contributing to operational change, continuous improvement, or new ways of working is important, alongside the ability to manage priorities effectively in a fast‑paced, matrixed environment.

A collaborative, proactive mindset and a focus on inclusive, high‑performance cultures are essential.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type

Regular

Time Type

Full time

Primary Location

London

Additional Locations

None