Senior Operations Manager

Publicis Groupe UK; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing and advertising firm in London is seeking a Senior Operations Manager for a 6-month contract. This role involves partnering with the Operations Lead to ensure operational excellence and financial accuracy. Ideal candidates are detail-oriented, enjoy collaboration, and thrive in fast-paced settings. Benefits include flexible working options and additional paid leave for personal well-being.

Benefits

WORK YOUR WORLD opportunity

Reflection Days

24/7 helpline support

Family-friendly policies

Flexible working and birthday day off

Local member discounts

Qualifications

• Comfortable balancing multiple workstreams with accuracy and efficiency.
• Ability to anticipate challenges and find proactive solutions.

Responsibilities

• Partner closely with the Operations Lead to drive operational best practices.
• Manage reporting and compliance requirements.
• Support financial operations including oversight of reconciliation processes.

Skills

Highly organized

Detail-oriented

Strong communication skills

Creative problem solver

Critical thinker

Job description

Overview

We\'re looking for a Senior Operations Manager to join our team on a 6-month fixed term contract. In this role, you\'ll partner closely with the Operations Lead to drive operational best practices, optimize processes, and ensure seamless delivery across the MarriottEMEAaccount. You\'ll play a pivotal role in project management, financial operations, reporting, and compliance, while also supporting the roll-out of global initiatives and internal systems.

This is a fantastic opportunity for someone with strong marketing, advertising, or operations experience who thrives in a fast-paced, collaborative environment.

Responsibilities

• Macro Responsibilities
  • Collaborate with the Operations Lead to optimize operational best practices.
  • Lead on project management and process improvements.
  • Drive best practice sharing and operational efficiency across teams.
  • Ensure quality assurance and client satisfaction.
  • Manage reporting and compliance requirements.
• Day-to-Day Responsibilities
  • Support financial operations, including:
    • Oversight of reconciliation processes (guided by planning teams).
    • Managing PO creation for 3rd parties.
    • Preparing billing and budget documents.
    • Supporting internal finance training.
    • Assisting with internal and client queries on media billing and budgets.
    • Partnering with stakeholders to create finance-specific workflows.
    • Oversight of the monthly accruals process with internal and client teams.
  • Manage competitive data and assemble competitive reporting processes.
  • Ensure accuracy of data pulls from systems such as Guidelines and Maximiser.
  • Provide administrative support, training, and troubleshooting for agency systems.
  • Collaborate on global M1M (Marketing in Motion) requests and rollouts.

Qualifications

• Highly organized, detail-oriented, and skilled at time management.
• Comfortable balancing multiple workstreams with accuracy and efficiency.
• A strong communicator - clear, concise, and professional.
• A creative problem solver who thrives in a team but can also work independently.
• Critical thinker who can anticipate challenges and find proactive solutions.

Additional information

Spark has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG\'s (Employee Action Groups).