Senior Operations Manager

Arthur; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance firm in the City of London is seeking a Senior Operations Manager to drive meaningful change and enhance service delivery. This role requires a proven leader with strong operational management experience within Insurance, focused on continuous improvement and cross-functional collaboration. The successful candidate will lead service delivery initiatives and implement new platforms to streamline operations. Interested candidates can reach out via email for application details.

Qualifications

• Proven leader with strong experience in operational and service management within the Insurance sector.
• Understanding of market processing and data workflows.
• Experience in delivering process improvements at senior levels.

Responsibilities

• Lead service delivery across internal teams and outsourced partners.
• Drive workflow automation and implement new platforms.
• Champion continuous improvement and refine operational processes.

Skills

Operational management

Service delivery

Process improvement

Cross-functional collaboration

Job description

Are you an Operations Manager who excels at improving processes, enhancing service delivery, and operating at the core of Underwriting support?

This newly created Senior Operations Manager role offers the opportunity to drive meaningful change, lead transformation initiatives, and play a key part in shaping the future of the Operations function.

Responsibilities

• Lead service delivery across internal teams and outsourced partners.
• Improve data quality, resolve technical queries, and support new product onboarding.
• Drive workflow automation and help implement new platforms and AI tools.
• Partner with Finance on bordereaux, LPANs, and market submissions.
• Champion continuous improvement and refine operational processes.
• Build strong cross-functional relationships and support team development.

Experience

• Proven leader with strong experience in operational and service management within Insurance.
• Understanding of market processing, data workflows, or outsourced administration.
• Previous experience indelivering process improvements while representing Operations at senior levels.

Interested? Apply to the link or reach out to me directy: [e-mail]