Senior Operations Manager

Freight Personnel; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading international delivery service provider is seeking a motivated Senior Operations Manager to oversee operations in a fast-growing eCommerce environment. The role requires strong communication and problem-solving skills, with a focus on process efficiency and team management, in an organization passionate about customer excellence. Salary approximately £70,000 plus a 10% bonus.

Benefits

Excellent salary package

Supportive high-performing team

Opportunity to make a meaningful impact

10% annual bonus

Qualifications

• Previous experience in International eCommerce Cross-Border delivery solutions.
• Ability to work under pressure in a fast-paced environment.
• Understanding of bonded warehouses and operations.

Responsibilities

• Responsibility for operations ensuring process efficiency.
• Manage and mentor cross-functional teams.
• Develop and implement operational strategies and SOPs.

Skills

Strong communication skills

Problem-solving skills

Data-driven decision making

Customer focus

Job description

Overview

New Senior Operations Manager role working for an International Cross-Border eCommerce delivery business.

They offer global delivery solutions for seamless cross-border trade, helping retailers deliver to over 200 countries - even the regions that are typically complex to reach.

They help retailers reach shoppers worldwide through seamless cross-border delivery solutions, with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality, and care in every parcel's journey. It's never just a parcel.

Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the business. You'll contribute to the success of this fast growing global delivery solutions business for International Cross-border trade by bringing expertise, commitment, and a focus on delivering high-quality outcomes.

This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence.

Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI\'s, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice.

Key Responsibilities

• Overall responsibility for operations ensuring that processes run efficiently and effectively
• Be the Voice of Operations and the Operations Champion throughout the business
• Responsibility for operational planning using a data driven and analytical approach
• Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team (circa 20 team members)
• Responsibility for the operations budget & operations/warehouse P&L
• Responsibility for driving improvements, best practice and operational excellence
• Develop & implement operational strategies and SOP\'s
• Responsibility for warehouse health, procurement, KPI\'s and operational performance
• Responsibility for always ensuring compliance with regulations and health & safety standards
• Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner
• Responsibility for disaster recovery planning which is regularly reviewed and tested

Requirements / Qualifications

All applicants must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business.

• A good communicator
• Problem solver
• Flexible on hours
• Understand bonded warehouses
• Have the ability to work under pressure and cope in fast paced environment
• Understand and have experience in running an eCommerce operation within an Interntonl cross border deliver business
• Have the drive to thrive in an organisation growing quickly
• Be customer focused
• Be data driven
• Understand numbers in Operations
• Understand the power of data and how it drives improvement
• Ideally have experience in the re-location of a warehouse, as they hve expansion plans to move to bigger premises in the future

Why join the business

• Be part of a fast-growing, award-winning company redefining cross-border delivery
• Work with a supportive, high-performing team
• Make a meaningful impact - and see the results of your work
• Excellent package of circa 70,000 Basic salary plus 10% bonus