Senior Operations Leader – Logistics Excellence & Data-Driven Impact

DHL Germany; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading logistics firm in Birmingham is seeking a Senior Operations Manager to drive performance and enhance customer service. This pivotal role involves overseeing operations, managing teams, and ensuring compliance with industry standards. The ideal candidate will have experience in logistics management, strong customer relations, and a commitment to operational excellence. The position offers 33 days of annual leave and a generous pension scheme.

Benefits

33 days annual leave

Flexible working options

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Qualifications

• Management experience in Logistics or Transport operations.
• Contract Management experience is desirable.
• Experience working in a unionized environment.

Responsibilities

• Ensure contractual SLAs are met and customer requirements fulfilled.
• Lead and manage operational and administration teams.
• Identify new business opportunities.

Skills

Management experience in Logistics or Transport

Strong customer management skills

Stakeholder management

Job description

A leading logistics firm in Birmingham is seeking a Senior Operations Manager to drive performance and enhance customer service. This pivotal role involves overseeing operations, managing teams, and ensuring compliance with industry standards. The ideal candidate will have experience in logistics management, strong customer relations, and a commitment to operational excellence. The position offers 33 days of annual leave and a generous pension scheme.