Investment Banking ECM Analyst 2 - TMT

DA Trading Recruitment; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A trading recruitment firm in the UK is seeking a Senior Operations Executive to oversee and manage trading platforms for a smooth client experience. You will be responsible for supporting the technical onboarding of clients, conducting trade reconciliations, monitoring operations, and providing training for team members. The ideal candidate will have over 2 years of experience in margin FX and digital assets, with strong communication, problem-solving, and accountability skills.

Qualifications

• 2+ years of experience in margin FX and digital assets.
• Experience in managing trading platforms and technical onboarding of clients.
• Ability to proactively identify and resolve potential trading issues.
• Experience in training and coaching teammates.
• High accountability and reliability.
• Flexibility to adapt to changing trading environments.
• Motivation to deliver client-focused results.
• Familiarity with FIX Protocol.
• Hands-on with MT4/MT5 platforms and related hubs.

Responsibilities

• Support the technical onboarding of new clients.
• Perform trade reconciliations and settlement reporting.
• Monitor daily trading operations and client activity.
• Manage and support trading platforms and their configurations.
• Conduct end-to-end trade investigations and resolve issues.
• Investigate end-to-end trading issues and resolve exchange queries.
• Support front-office with product suite and trading workflows.
• Serve as main point of contact for trading, messaging and risk issues.
• Test and implement production changes.
• Engage with senior management and traders daily.

Skills

Margin FX

Digital Assets

Time-management

Prioritisation

Problem-solving

Training/coaching

Accountability

Flexibility

Motivation

Communication

Tools

MT4

MT5

PrimeXM

OneZero

YourBourse

FIX Protocol

Job description

Senior Operations Executive - Trading Industry - MT4 / MT5

DA Trading Recruitment provides a pay range; base pay range to be discussed directly with the recruiter.

Job Purpose: The purpose of this role is to manage our trading platforms; taking clients from technical onboarding all the way to live trading; supporting colleagues, clients and technology partners to ensure excellent client experience.

You will be seen as the Subject Matter Expert (SME) and responsible for motivating team members, providing support and guidance, quality checking work and giving one‑to‑one feedback.

As a representative in the industry – whether it’s communication with clients, negotiation with tech partners, or resolution of trading issues – you will train, coach and mentor the team to provide an excellent client experience, whilst supporting the team lead/manager and key stakeholders.

You will be responsible for ensuring all contact channels are within SLA and escalating as appropriate, managing all queries in a professional and timely manner and acting as a role model for colleagues in identifying and resolving or escalating client issues with necessary prioritisation and urgency.

Key Responsibilities

• Work closely with the Team to support the technical onboarding of new clients, user acceptance testing and the launch of new processes, technology and products.
• On‑going maintenance and monitoring of all relevant system configurations and back‑office elements of the Institutional / Professional application stack.
• Perform trade reconciliations and settlement reporting.
• Monitor daily trading operations, client activity, and platform logs to proactively identify and resolve any potential issues.
• Manage, maintain and support trading platforms (MT4/5, PrimeXM, YourBourse hubs and our Proprietary Trading Platform).
• Conduct end‑to‑end trade investigations; resolve exchange queries and real‑time trading issues.
• Provide support to front‑office users on trading product suite.
• Act as key point of contact for trading, messaging and risk related issues to users.
• Test and execute production changes.
• Interact with senior management and traders daily.
• Communication
• 2+ years’ of margin FX & Digital Assets
• Time‑management
• Prioritisation
• Problem‑solving
• Training/coaching
• Accountability
• Flexibility
• Motivation
• FIX Protocol
• MT4/5, PrimeXM, OneZero, YourBourse

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other