Senior Operations Consultant

Bank of America Corporation; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Maternity/paternity leave

Flexible benefits

Wellbeing resources

Volunteer opportunities

Job summary

Bank of America Corporation seeks a Trade Finance Supervisor to lead a Guarantees Operations team, review SBLCs, and handle complex client inquiries with accuracy and timeliness.

You will coordinate with partners to onboard new clients, train associates, and drive process improvements while maintaining strong stakeholder relationships and compliance with UCP 600, ISP98 and URDG 758.

Qualifications

• Experience with Guarantees and SBLCs, including wording reviews.
• Knowledge of applicable rules (UCP 600, ISP98, URDG 758).
• Professional proficiency in English; German useful.

Responsibilities

• Lead and guide an eight-person Guarantee Operations team on a day-to-day basis.
• Review Guarantee and SBLC wording, issuances, amendments and closures.
• Escalate complex client or operational queries as needed.
• Research and respond to client enquiries within defined timescales.
• Produce monthly management and client reports ensuring standards.
• Monitor daily controls and raise issues to the manager for resolution.
• Support onboarding and servicing of new clients with business partners.
• Communicate with clients and stakeholders by email and phone.
• Train new associates on Trade Finance fundamentals and processes.
• Identify process improvements and support effective solutions.
• Balance priorities and take on additional responsibilities as needed.
• Build relationships with clients to understand evolving needs.

Skills

Trade Finance

Team leadership

Client communication

Attention to detail

Time management

Decision making

Microsoft Office

Tools

UCP 600

ISP98

URDG 758

Job description

• Lead, support and provide day-to‑day guidance to an eight‑person Guarantee Operations team.
• Perform and oversee the review of Guarantee and SBLC wording, issuances, amendments and closures.
• Act as a point of escalation for complex, sensitive or exceptional client and operational queries.
• Research, analyse and respond to client enquiries accurately and within agreed timescales.
• Produce monthly management and client reporting, ensuring service delivery meets current bank and departmental standards.
• Monitor daily controls and elevate issues promptly to the team manager to support timely resolution.
• Work closely with business partners to support the onboarding and servicing of new clients where required.
• Communicate professionally with clients and stakeholders, primarily by email and phone.
• Train new associates and stakeholders on Trade Finance fundamentals, products and processes.
• Balance operational priorities effectively and take on additional responsibilities as business needs evolve., Contributes ideas to improve processes and support effective solutions.
• Considers a range of perspectives when assessing options and agreeing a way forward.
• Builds relationships with clients to understand emerging business needs and applies learning to their work.
• Identifies opportunities for improvement and supports constructive change.
• Collaborates with colleagues to improve tools, technology and ways of working in response to changing client needs.
• Values inclusive collaboration and considers the differing needs of clients and colleagues.
• Project management experience would be useful but is not essential.
• A CSDG or CDCS qualification is expected for this role; candidates without one will need to demonstrate equivalent trade finance expertise and technical knowledge.
• We are looking for someone who can organise their work, adapt to changing priorities, maintain accuracy and communicate effectively with a range of internal and external stakeholders.
• Knowledge and practical experience of processing Guarantees and SBLCs, including wording reviews.
• Knowledge of the relevant rules and frameworks, including UCP 600, ISP98 and URDG 758.
• Professional proficiency in written and spoken English. Proficiency in another European language, particularly German, would be useful for the role.
• Experience supporting colleagues and building effective working relationships with stakeholders.
• Clear communication, organisation and time-management skills.
• Attention to detail and a consistent focus on accurate processing and administration.
• The ability to make informed decisions, respond to changing requirements and manage competing priorities.
• A willingness to learn, develop and take on additional responsibilities with appropriate support.
• Understanding of basic accounting principles and rules.
• Essential knowledge of Trade Finance products.
• Working knowledge of Microsoft Office.
• Project management experience would be advantageous.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

• At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
• Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.