Senior Operational Support Analyst

Evri; Kenilworth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading parcel delivery company based in the UK is seeking a Senior Operational Support Analyst. This role involves providing operational analytical support, compiling monthly reports, and maintaining operational reporting portfolios. Candidates should have strong analytical skills and proficiency in data interpretation, MS Office, and Power BI. The position offers at least 33 days of annual leave and inclusive benefits, fostering a diverse and inclusive workplace.

Benefits

At least 33 days of annual leave

Access to flexible perks including shopping vouchers, insurance, and healthcare

Qualifications

• Broad understanding of multi-disciplined processes in Parcel Operations.
• Proven experience in obtaining data and producing reports.
• Experience in creating and developing reports.

Responsibilities

• Provide full operational analytical support to the Executive board.
• Compile monthly reports for the Executive Board and Finance.
• Maintain the current reporting portfolio of operations reports.

Skills

Analytical skills

Data interpretation

Attention to detail

Proficient in MS Office

Proficient in Power BI

Job description

Position: Senior Operational Support Analyst

Contract Type: Permanent – 37.5 hours

Location: Ryton-on-Dunsmore

Shift: Monday-Friday

Join the UK’s premier parcel delivery company

What you’ll do:

As part of the Operations Support function to provide full operational analytical support to the Executive board, Senior Management Team, and the wider network, to develop, review and extend the current reporting portfolio and to work on operations projects as required.

Key Role Responsibilities:

• Applying analytical skills to analyse data, interpret results and presenting findings in tables, charts and diagrams.
• Maintain the current reporting portfolio of operations reports.
• Support the Operations Support Reporting team with the creation / revision of new requirements.
• Compile monthly reports for the Executive Board and Finance.
• Create, develop and maintain a dashboard for the SMT.
• Identify, investigate and explain variances from targets.
• Complete full analysis on network performance to be able to supply both data and support to resolve issues.
• Work closely with the IT to contribute to the development of future reporting requirements.
• Liaison with Regional, Site and Operations managers to assist in understanding of reports and to provide ad-hoc support as required.
• Carry out any other duties that may be reasonably required in the context of the role as requested by the Operations and MI Service Provider Manager.
• Understand the route planning process to be able to complete a review as determined by Operations senior management team, presenting proposals using Geoplan Route Review software.
• Liaise with Geoplan for quarterly updates and ad-hoc projects as they arise.

What We Can Offer You:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect :

• Annual Leave: At least 33 days of annual leave (including Bank Holidays).
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

Career Progression

What We’re Looking For:

• A broad understanding and competence in the multi-disciplined processes that make up Parcel Operations.
• Proven experience in obtaining data and producing reports.
• Proven experience of creating and developing reports.
• Proven experience of interpreting data and providing an overview of the results.
• A keen eye for detail and accuracy with a results driven approach.
• Proficient in MS Office / Power BI.

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.