Senior Operational Leader, Palliative Care Services

Central London Community Healthcare Nhs Trust; Greater London; On-site; GBP 66,000 - 73,000; Full time

Job summary

Central London Community Health Trust in London is seeking an experienced Operational Manager (Band 8a) to provide leadership across Pembridge Specialist Palliative Care Service. You will oversee outpatient, day wellbeing, bereavement and support services, ensuring safe, equitable and person-centred care for patients and families.

You will manage budgets, performance and governance, lead service improvements and partner with clinicians, commissioners and voluntary sector to coordinate care

Qualifications

• Relevant professional qualification at degree level or equivalent knowledge and experience.
• Postgraduate management, leadership, health-service or specialist clinical qualification, or equivalent experience at master's level.
• Evidence of continuing personal and professional development.
• Current professional registration where the applicant's professional background requires it.
• Desirable: Master's degree or equivalent.
• Desirable: Formal quality‑improvement, project‑management or coaching qualification

Responsibilities

• Providing effective operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services.
• Managing service activity, capacity and demand, including waiting times, access and performance.
• Leading service development, redesign and quality‑improvement initiatives to improve the quality, effectiveness and accessibility of services.
• Managing delegated budgets and supporting effective workforce planning, recruitment, staff development and performance management.
• Supporting effective clinical governance, including risk management, learning from incidents and responding appropriately to complaints and feedback from patients, carers and families.
• Using performance information, outcome measures, audit and service evaluation to identify opportunities for continuous improvement.
• Working collaboratively with clinical leaders, primary care, acute providers, local authorities, commissioners and voluntary‑sector partners to support well‑coordinated pathways of care.
• Championing compassionate, inclusive and person‑centred services that respond to the needs of patients, carers, families and bereaved people.

Skills

NHS policy

Person-centred care

Performance management

Leadership

Education

Degree-level qualification

Postgraduate management/leadership qualification

Continuing professional development

UK registration

Master's degree (desirable)

Quality Improvement/Coaching qualification (desirable)

Job description

Central London Community Health Trust in London is seeking an experienced Operational Manager (Band 8a) to provide leadership across Pembridge Specialist Palliative Care Service. You will oversee outpatient, day wellbeing, bereavement and support services, ensuring safe, equitable and person-centred care for patients and families.

You will manage budgets, performance and governance, lead service improvements and partner with clinicians, commissioners and voluntary sector to coordinate care