Senior Onsite Customer Advisor (12-Month Contract)

Vodafone Group; Knutsford; On-site; GBP 31,000; Full time

Job summary

A leading telecommunications company in the UK is seeking an Onsite Adviser to manage corporate customer accounts. You will be responsible for ensuring customer loyalty through quality service and support related to their mobile strategy. The ideal candidate will have strong customer service skills, the ability to manage relationships, and a basic understanding of mobile devices. This position offers competitive salary, benefits, and opportunities for professional development.

Benefits

Up to 28 days of holiday

Employee discounts

Pension plan

Share schemes

Qualifications

• Strong ability to build relationships with stakeholders.
• Previous experience in customer service.
• Excellent keyboard skills and systems knowledge.

Responsibilities

• Manage day-to-day running for corporate customers.
• Handle account administration and customer queries.
• Liaise with credit control regarding debts.
• Supply monthly electronic billing reports.
• Maintain relationships with customers and teams.
• Provide expert advice on devices and tariffs.

Skills

Relationship management

Customer service experience

Time management

Excel proficiency

Mobile device knowledge

Job description

A leading telecommunications company in the UK is seeking an Onsite Adviser to manage corporate customer accounts. You will be responsible for ensuring customer loyalty through quality service and support related to their mobile strategy. The ideal candidate will have strong customer service skills, the ability to manage relationships, and a basic understanding of mobile devices. This position offers competitive salary, benefits, and opportunities for professional development.