Senior Nurse/Clinician - Clinical Hub

Integrated Care System; Blackburn; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider seeks a Senior Registered Nurse to lead a dedicated team within the Clinical Navigation Hub. The role involves clinical decision-making, team management, and delivering high-quality patient care. Candidates should possess strong assessment skills, leadership qualities, and relevant clinical experience. This position offers an exciting opportunity to impact healthcare delivery while supporting continuous professional development.

Qualifications

• Minimum 5 years post registration experience.
• Significant leadership experience in a clinical setting.
• Extensive experience in telephone or virtual triage.

Responsibilities

• Lead and manage clinical navigation services.
• Conduct telephone triage and provide patient support.
• Collaborate with healthcare professionals for patient care.

Skills

Clinical assessment

Leadership

Communication

Team management

Decision-making

Education

Registered General Nurse (RGN)

Evidence of continuing professional development (CPD)

Tools

Adastra

Pathways

Odyssey

Job description

An exciting opportunity has arisen for anenthusiastic and highly motivated Senior Registered Nurse to lead and manage anestablished teamwithin the Clinical Navigation Hub at EastLancashire Medical Services Ltd. East Lancashire Medical Services Ltd isfriendly, motivated and committed to providing high quality services to thepopulation of East Lancashire.

The candidateshould demonstrate strong communication/negotiating skills to carry outcomplex clinical telephone triage in a sensitive manner providing assessment,advice and information and be able to work closely with stake holders utilizingprofessional judgement and referring to other agencies/ services whereappropriate.

Main duties of the job

The primary responsibility of the successful candiadate wil be to prioritise incoming calls and direct patients or health professiona;ls to the most appropriate service trying to avoid hospital admission.

About us

East Lancashire Medical Services (ELMS) is a Social Enterprise organisation delivering Urgent Primary Care Services 365 days a year to a population of over 500,000. TheClinical Navigation Hub is a small specialist service comprising of a team leader and three other colleagues .

Job responsibilities

Job Role

Clinical

To provide clinical navigation, and advice to appropriate clinicians

To reassure the rapid and effective transmission of patient data betweenall relevant parties

To deal effectively with safeguarding issues if they arise in line withpolicy.

Establish and maintain strong collaborative arrangements with otherhealth care professionals

Participate in admission avoidance activities

Prescribe medication patients using EPS

Provide advice to professionals aboutalternatives to hospital care, including primary and intermediate health andsocial care (including voluntary) services

Provide brokerage role discussingcapacity with services and liaising with services to free up capacity dependenton wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.

Make safe, autonomous triage decisionswithout reliance on digital or algorithm based tools.

Managerial

To assist the clinical lead nurse to train, mentor and coach theclinical team where relevant.

To participate in the appraisal process for themselves, and facilitatefor their team

To diffuse challenging behaviour, ensuring that the situation is managedin a sensitive way.

To inspire others and encourage them to seek advice and solutions toproblems.

To challenge others to take an active part in developing knowledge,ideas and work practice

To challenge tradition and take risks accepting joint responsibility forany arising problems and tensions and using these to inform future practice.

Manage the teams rota

Communications

To communicate with a wide range of people to explore complex healthissues and to make treatment pathway decisions

To effectively communicate complex and sensitive information.

To agree the arrangements for communication with thepatient/family/carer, and to document these in accordance with policy and the patients right toconfidentiality

To ensure data collection systems are effective and report an problemsto the IT team.

Partnership workingand service development

To work in an integrated and seamless way with other colleagues anddisciplines within the Primary Urgent Care Services.

To adhere to policies and procedures relating to own workplace tocontribute to service development

To implement and propose changes to policies/practices in own area

To input into the effectiveness of any changes and how these haveimproved services

To ensure collaborative working relationships with acute and primarycare agencies are effective

Training and Development

To facilitate and participate in an open, reflective and learningenvironment.

To understand the role and scope, identify own development needs andtake responsibility for their continuing professional development andperformance whilst maintaining a personal development plan

To make effective use of appropriate learning opportunities forthemselves and others and apply learning to practice

To undertake annual mandatory training updates and other relevantcourses in line with local policies

To act as a role model and train and support professional development ofother staff

Engage in and comply with the requirements for nurse revalidation

Professional

Exercise individual responsibilities and accountability for ownpractice, in accordance with clinical governance and professional guidance fromNMC.

Keep up to date with current initiatives which enhance the role

Quality

Participate actively in audit programmes of practice and serviceimprovement

To work together with the complaints team to address user complaints.

OrganisationalResponsibilities

To ensure efficient and effective use of material resources/supplieswithin the centre

To identify any problems with resource use/availability and makerecommendations for corrective action

To maintain accurate records of resource use

Person Specification

Skills

• Excellent clinical assessment and decision-making skills
• Effective leadership and people management abilities
• Evidence of professional profile
• Ability to teach, supervise and mentor junior staff
• Evidence of previous multi-professional working
• Good written and verbal communication skills
• Is able to meet the needs of the service flexibly

Qualifications

• RGN
• Evidence of continuing professional development (CPD)

Personal Attributes

• Professional, compassionate, and patient focused
• Motivated and proactive in developing self and others
• Adaptable and able to work under pressure
• Determination and enthusiasm
• Good organizational skills
• Good 'people' skills and an outgoing, friendly personality
• Patience and the ability to motivate and inspire people
• Tact and discretion

Knowledge and skills

• Awareness of Equality & Valuing Diversity Principles
• Understanding of Confidentiality & Data Protection Act
• Use of Adastra, Pathways, Odyssey or similar systems

Experience

• Minimum 5 years post registration
• Significant experience in leading or managing a team
• Evidence of working independently
• Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
• Excellent interpersonal and communication skills.
• Demonstrates ability to engage patients and the public in the development of the service
• Demonstrates ability to work as part of a team
• Has a working knowledge of adult and children safeguarding
• Experience of remote Triage working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.