Senior New Proposition Development Manager

Bupa UK; Greater London; On-site; GBP 81,000 - 105,000; Full time

Benefits offered by this job

25 days holiday

Bupa medical insurance

Enhanced pension plan and life cover

onsite gyms / local discounts

Additional benefits and online-disount

Job summary

Bupa UK is seeking a Senior New Proposition Development Manager in London to lead the design and delivery of customer propositions across the portfolio. The role requires close collaboration with product, marketing, digital, sales and service teams to ensure commercial and regulatory success.

You will steer strategic development, manage senior stakeholders, influence executive peers and guide the team to deliver market-leading propositions with strong P&L implications.

Qualifications

• Strong track record of designing and developing propositions (digital and non-digital) in healthcare, financial services, mobile, utilities or retail banking.
• Experience with Transformation, Change and IT to deliver digital propositions is advantageous.
• Strong influencing and senior stakeholder management skills.
• Customer focus with understanding of customer needs and purchasing behaviour.
• Marketing mix knowledge, especially product and service design in a digital context.
• Strategic and commercial thinking with an understanding of business dynamics.
• Financial awareness with grasp of P&L levers and impact.

Responsibilities

• Design and develop propositions that build on market opportunities and improve customer propositions.
• Deeply understand customer needs and refine the proposition portfolio to meet them and support commercial and regulatory objectives.
• Sound and prudent management of the Product Discovery & Development team.
• Deliver the agreed proposition plan and portfolio.
• Lead cross-functional teams to deliver market-leading propositions and mentor junior team members.
• Ensure business decisions deliver good customer and regulatory outcomes.
• Ensure decisions comply with delegated authorities and risk appetite.

Skills

Proposition design

Proposition development

Stakeholder management

Customer focus

Strategic thinking

Commercial mindset

P&L awareness

Excel

Digital propositions

Tools

Excel

Job description

Senior New Proposition Development Manager (D17)

Location: Angel Court, London

Contract: Permanent Contract

Salary: From £81,700 dependant on experience

Full time: 37.5 Hours per week

10% Management Scheme Bonus

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

The Senior New Proposition Development Manager is responsible for developing the portfolio of propositions that best serves and supports Bupa UKI customers and delivers competitive advantage for Bupa and ensures fair treatment of customers throughout.

This role works very closely with key stakeholders within medical and healthcare, health services, commercial, digital, product teams, marketing, as well as other critical stakeholder functions such as sales, service etc.

As this role has a strong orientation to designing and developing propositions that will support UKI's future growth ambition, driving P&L and commercial success, it involves management of stakeholders at a senior level, including influencing and supporting executive team members.

How You’ll Help Us Make Health Happen

• Working alongside the Director of Product Discovery & Development, design and develop propositions which build on market opportunities and improve on the existing customer propositions.
• Fully understand customer needs and experience and continuously refine the proposition portfolio to ensure that we fulfil these needs, improve experience and outcomes for customers and deliver on our commercial and regulatory objectives.
• Responsible for the sound and prudent management of the Product Discovery & Development team
• Responsible for the delivery of the agreed proposition plan and portfolio
• Lead cross functional teams of experts to deliver compelling and market leading customer propositions. Act as a source of expertise within the business and develop more junior members of the team.
• Ensure business decisions are assessed to ensure good customer and regulatory outcomes
• Ensure decisions are made within delegated authorities, risk appetite and are compliant with applicable laws and regulations

Key Skills / Qualifications Needed For This Role

• Strong track record of successfully desgining and developing propositions (digital and non-digital) in comparable organisations (healthcare, financial services, mobile, utilities, retail banking)
• Although the role is not a technical delivery role, experience of working with Transformation, ,Change and IT to deliver digital propositions is advantageous
• Strong influencing and senior stakeholder management skills
• Strong customer focus, especially good understanding of customers, their needs and their purchasing behaviours
• Training and experience in major aspects of the marketing mix particularly product and service design, ideally in a digital context
• Ability to think both strategically and commercially with a good understanding of overall business dynamics
• Financially aware with good grasp of the importance and key elements of P&L and associated levers
• Structured and analytical with strong quantitative skills (including good knowledge of Excel)

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa medical insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Call Centre

Locations

Angel Court, London