Senior Network Specialist | East London NHS Foundation Trust

East London NHS Foundation Trust; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in the City of London is seeking a Senior Network Specialist to join the Digital Department. The role involves leading network management, supporting junior team members, and liaising with customers and vendors. Candidates must possess strong network management skills and experience in customer care, aiming to enhance network performance and user satisfaction. This position offers an opportunity to make a meaningful impact within a caring and inclusive environment.

Qualifications

• Proven experience in network management and support.
• Ability to explain complex technical concepts to non-specialists.
• Strong customer service and communication skills.

Responsibilities

• Lead the team in network support and management.
• Take ownership of network support issues.
• Plan and enhance the Trust network proactively.

Skills

Network management

Customer care

Vendor relationship management

Capacity planning

ITIL standards

Job description

We are looking for a Senior Network Specialist to be a key member of the Network team within the ELFT Digital Department. The post will act as a lead within the team for network management and support as well as support junior network team members day to day. The post holder is highly technical and provides design, support and advice to the Network Manager and the network team. The post holder is expected to become the knowledge repository or "go-to-person" for network support, maintenance, installation or configuration, and the relevant network management tools or technologies.

The post is a senior technical role in a team of specialist network staff. The role incorporates customer care, vendor relationship management, operations and communications coordination and to foster a collegiate style of working within the team and with other teams within the Digital Department. They will take full ownership of network support issues from identification to resolution, capacity planning, proactive enhancements to the Trust network using recognised standards such as ITIL. For all of these functions, the post holder is expected to understand, meet or exceed their customers’ requirements and have the ability to explain complex network related information, solutions and issues to staff who are not digital specialists.

Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Further information please refer to the job description and person specification attached to this vacancy.

This advert closes on Sunday 26 Oct 2025.