Senior Network Operations Engineer (L3) - ISP

Hamilton Barnes Associates Limited; England; On-site; GBP 65,000; Full time

Job summary

A leading broadband provider in the UK is seeking a Network Operations Specialist to oversee the network's daily operations and ensure service quality. Candidates should possess strong technical skills in network infrastructure and a commitment to customer service. This role offers a competitive salary, benefits, and opportunities for career progression within a dynamic environment.

Benefits

Life insurance (4x salary)

Private healthcare

Comprehensive health and wellbeing benefits

Qualifications

• Proven experience within an ISP or data centre environment.
• Solid understanding of IP transmission and routing protocols.
• Proactive, collaborative, and able to work independently.

Responsibilities

• Ensure smooth operation of the network and interconnections.
• Monitor and resolve complex network issues.
• Lead capacity planning for infrastructure.

Skills

Strong customer focus

Technical expertise in network infrastructure

Understanding of optical Ethernet

Knowledge of FTTH technologies

Experience with automation tools

Leadership and mentoring skills

Ability to explain technical topics

Education

CCNA, CCNP or CCIE certification

Job description

Are you looking for an exciting new opportunity?

Join a mission-driven broadband provider transforming connectivity across the South West with ultrafast, full-fibre broadband for homes, businesses, and communities. Founded nearly a decade ago, the company delivers guaranteed-speed, full-fibre connections directly to every property, offering future-proof technology capable of speeds up to 10Gbps at the flick of a switch.

Recognised as a two-time winner of the ‘Technology and Innovation Award’ at the Bath Life Awards, as well as ‘Small Business of the Year’ at the Bath Business Awards and ‘Best Rural ISP’ at the ISPA Awards, the organisation continues to expand with the support of significant investments, including £75 million from investors in 2017 and a further £100 million in 2022.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Ensure the smooth day-to-day operation of the network and its interconnections
• Implement and support network monitoring tools and automation solutions to drive efficiency
• Proactively monitor, troubleshoot, and resolve complex network issues; perform root cause analysis and produce post-incident reviews
• Validate and review network designs and proposed changes, ensuring scalability, performance, and resilience
• Collaborate with the design authority on roadmap development and change management
• Lead capacity planning to ensure infrastructure meets customer activation and service resilience demands
• Act as a technical mentor, providing training, guidance, and knowledge sharing within the engineering team
• Support vendor engagement, hardware/software procurement, and continuous network improvement projects
• Develop and maintain clear technical documentation, diagrams, and operational procedures
• Participate in the 24/7 on-call rota, supporting incident response and field engineering teams
• Deputise for the Network Operations Manager when required
• Champion a customer-first approach, driving service excellence and continuous improvement

Required Skills

• Strong customer focus and commitment to service quality
• Proven experience within an ISP, altnet, or data centre environment
• Deep technical expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting
• Solid understanding of optical Ethernet, IP transmission, and routing protocols (e.g. ISIS, BGP)
• Good knowledge of FTTH optical fibre technologies and performance considerations
• Familiarity with major network vendors and their platforms
• Experience using automation tools to streamline operational processes
• Ability to explain complex technical topics clearly to both technical and non-technical audiences
• Leadership and mentoring skills, with a track record of supporting engineering teams
• Proactive, collaborative, and able to work independently when required
• Desirable: CCNA, CCNP, or CCIE (or equivalent) certification

Benefits

• Be part of an innovative, fast-growing organisation shaping the future of connectivity
• Work with cutting-edge fibre and IP technologies
• Take on a senior role with real influence over network roadmap and operational strategy
• Competitive salary and on-call allowance
• Opportunities for career progression in a scaling environment
• Life insurance (4x salary)
• Private healthcare
• Comprehensive health, lifestyle, and wellbeing benefits (including 24/7 online GP access)

Salary

• £65,000 Base Salary