Senior Network Operations Centre (NOC) Engineer

Gigaclear; Abingdon; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading Fibre Broadband company in the UK is seeking a Senior NOC Engineer to maintain WAN operations and resolve network issues. The role requires an understanding of OSI Layers and network configurations. A technology degree and CCNA qualification are preferred. This hybrid position offers excellent benefits including a generous pension scheme, 25 days holiday, and flexible working arrangements.

Benefits

Generous employer pension up to 8% matched contribution

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan with remote GP access

Unlimited access to online training

Long service benefits

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives

Company funded social events

Qualifications

• Understanding of OSI Layers 1, 2, and 3 is essential.
• Experience in network operations including VLANs, RSTP, and Ethernet.
• Desirable: Degree in technology discipline.

Responsibilities

• Ensure healthy running of WAN via reactive fault resolution.
• Own cases escalated from Tier 1 team and resolve within SLAs.
• Liaise with technicians and customers for speedy resolutions.

Skills

Understanding of OSI Layers 1, 2, and 3

Network Operations (VLANs, RSTP, Ethernet)

Router/Switch configuration

Home Networks knowledge

Experience with major incidents and CAB meetings

Education

Degree in Computer Science, Networks, or IT

CCNA or equivalent qualification

ITIL awareness

Job description

If your aspirations are to become a Network Engineer then this role will help you get there.

This role is replacing the Senior NOC Engineer who just got promoted to our Network Engineering team.

Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager. We’re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365. Teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team.

The role of the Senior NOC Engineer – Tier 2 will ensure the healthy running of our WAN via reactive fault resolution on our cabinet switches and routers and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre‑agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions.

Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift basis covering working Monday – Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 10am to 5pm. There is also an on‑call duty requirement (once every 2‑4 weeks, which is paid separately).

We are looking for someone who brings an understanding of OSI Layers 3, 2 and 1. Network Operations, including VLANs, RSTP, Ethernet and Router / Switch configuration, with a knowledge of Home Networks, Servers, Email, Wi‑Fi access points and Ethernet.

Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings.

A Degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or equivalent is preferred. ITIL awareness would be an advantage.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre‑to‑the‑premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff Rewards, Benefits And Opportunities

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together