Senior Network and Customer Scientist

Anglian Water; Cambridgeshire and Peterborough; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A major water utility company is seeking a Senior Network and Customer Scientist. This role involves leading a team to ensure optimal water quality, conducting water quality investigations, and ensuring regulatory compliance. The successful candidate will have a degree in a scientific field and extensive experience in water process science. This position offers a competitive salary, flexibility for part-time work, and a range of benefits including a generous pension scheme and private healthcare.

Benefits

Competitive pension scheme with double-matched contributions

Private healthcare

Annual bonus scheme

Paid community volunteering opportunities

26 days of holiday plus Bank Holidays

Life cover (8x salary) and personal accident cover

Flexible benefits for well-being and lifestyle

Paid time off for illness

Free parking at company locations

Family-friendly policies including maternity and paternity leave

Qualifications

• Substantial experience in water process or asset science.
• Experience delivering proactive and reactive interventions.
• Focus on regulatory compliance and customer support.

Responsibilities

• Lead water quality investigations and ensure compliance.
• Mentor and develop team skills for interventions.
• Drive network performance and optimisation.
• Develop and implement lead strategy and communications.
• Enable network capital schemes and provide scientific support.

Skills

Team leadership and management

Critical thinking

Mentoring skills

Influencing skills

Customer delivery and balancing outcomes

Education

Degree or postgraduate qualification in relevant scientific subject

Registered or Chartered member of a professional body

Job description

Overview

Senior Network and Customer Scientist
Circa £53,820 dependent on skills and experience
Permanent, full time (37 hours) with flexibility for part time
Across the Anglian Water region - hybrid, with max. 4 days in the office

Dive into a world of opportunity, and join our team!

The Quality Environment & Assurance Senior Network and Customer Scientist leads and develops a team to ensure optimum water quality is provided through the network, responding to customer needs and mitigating risks. As the technical expert, you'll support proactive and reactive work, regulatory reporting, and the delivery of the Lead Strategy.

You'll foster an inclusive environment, mentor your team, and ensure effective tactical scientific service to internal and external stakeholders. The role includes regulatory reporting, customer support, and capital scheme enablement.

Key responsibilities

• Lead water quality investigations and ensure regulatory compliance.
• Mentor and develop team skills in proactive and reactive interventions.
• Drive network performance and optimisation.
• Develop and implement lead strategy and communications.
• Enable network capital schemes and provide scientific support.
• Grow knowledge and expertise within the business.

As a valued employee you'll be entitled to

• A competitive pension scheme where we double-match your contributions up to 6%
• Private healthcare for your peace of mind
• An annual bonus scheme
• The opportunity to volunteer in your local community
• 26 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
• Life cover (8x your salary) and personal accident cover (up to 5x your salary)
• Flexible benefits to support your well-being and lifestyle
• Paid time off for illness, both physical and mental
• Free parking at all office locations, sites, and leisure parks
• Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

What does it take to be successful?

• Degree or postgraduate qualification in relevant scientific subject.
• Delivery to customers and balancing outcomes.
• Registered or Chartered member of a professional body.
• Substantial experience in water process or asset science.
• Team leadership and management experience.
• Critical thinking, mentoring, and influencing skills.

Inclusion at Anglian Water

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 18th February 2026