Senior Neighbourhood Housing Officer Full Time

North Northamptonshire Council; Kettering; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Kettering is seeking Senior Neighbourhood Housing Officers to lead housing management teams. The ideal candidates will have a strong background in tenancy management and experience handling complex cases. This role involves monitoring performance and engaging with tenants, making a positive impact in the community while enjoying competitive benefits and a supportive work environment.

Benefits

Competitive salary

Pension scheme

Generous leave entitlement

Hybrid working arrangements

Qualifications

• Strong background in tenancy or neighbourhood management.
• Experience handling complex cases.
• Ability to mentor Housing Officers and Assistants.

Responsibilities

• Lead a patch-based housing management team.
• Monitor performance and budgets.
• Engage with tenants and community groups.

Skills

Communication skills

Problem-solving skills

Leadership

Job description

About the role

Senior Neighbourhood Housing Officers x 3

We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change. Do you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council?

This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence; serving a community with a rich heritage, a diverse population, and a distinct identity. We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.

You will be part of a service that is:

• Visible and connected - smaller patches, stronger links with tenants and communities.
• Cleaner and safer - more caretakers working across our estates.
• Supportive and responsive - stronger focus on helping vulnerable tenants and quicker support with adaptations.
• Engaged and accountable - a stronger tenant voice and more opportunities for residents to shape our services.

What you will be doing

You will lead a patch-based housing management team, inspiring confidence and delivering consistent, high-quality services.

Your work will include:

• Providing day-to-day leadership, coaching and support to Housing Officers and Assistants.
• Taking ownership of complex tenancy cases, including anti-social behaviour, safeguarding and tenancy breaches.
• Ensuring vulnerable tenants receive the right support through close partnership working.
• Working with caretakers and other teams to keep estates safe, clean and welcoming.
• Monitoring performance and budgets, and reporting on outcomes.
• Acting as a visible presence on estates, engaging with tenants, councillors and community groups.
• Leading by example in delivering excellent customer service and promoting tenant engagement.

This is a varied and rewarding role where you can see the difference you make every day, while developing your leadership and management skills.

About you

We want changemakers - people with the passion and drive to help us build safer, stronger and more connected communities.

What will you bring to the role:

• Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.
• A strong background in tenancy or neighbourhood management, with experience of handling complex cases.
• The ability to support and mentor Housing Officers and Assistants, building confidence and consistency across your patch.
• Excellent communication and influencing skills, with the confidence to balance support, enforcement and partnership working.
• A proactive, problem-solving approach, with the drive to deliver improvements for tenants and communities.

Our benefits

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think!

Why choose us? We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)