Senior MSP Technical Support Engineer/Manager

Digital Waffle; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology solutions provider is seeking a Senior MSP Technical Support Engineer/Manager to lead IT support both onsite and remotely. The ideal candidate will have a strong MSP background, expertise in Microsoft 365 and networking, and exceptional problem-solving skills. This role offers competitive compensation including a company vehicle, pension, and opportunities for career growth.

Benefits

Up to 10% matched pension

Company vehicle & fuel card

22 days annual leave

Structured training & development plan

Qualifications

• Solid experience in managed service provider environments.
• Ability to work directly with clients for problem-solving.
• Strong technical troubleshooting skills across multiple platforms.

Responsibilities

• Acting as the go-to technical expert for customers.
• Leading end-to-end project delivery from implementation to support.
• Troubleshooting servers, desktops, networking, and cloud platforms.
• Conducting site surveys and technical handovers.
• Mentoring the support team and assisting with pre-sales activities.

Skills

Solid MSP background in a customer-facing role

Expertise with Microsoft 365, Teams, SharePoint, Intune, Autopilot

Experience with VMware/Hyper-V, Firewalls, backup, email security

Strong networking knowledge: LAN, WAN, VLAN, VPN, MFA, wireless

IT certifications (Microsoft, VMware, Cisco, etc.)

Job description

Senior MSP Technical Support Engineer/Manager - MSP

Silchester, UK | On‑site & Field‑Based

£40,000‑£50,000 + up to 10% matched pension + Company Vehicle & Fuel Card

Ready to take the lead in IT support?

We're looking for a Senior IT Field Engineer to join a fast‑moving, client‑focused MSP environment. This is a role where your expertise will shine — not just behind a screen, but out in the field, working directly with clients and solving complex technical challenges.

Around 60% of your time will be spent on customer sites (within 50 miles of Silchester), with the remainder based in our modern office. No two days are the same — you'll be tackling escalations, leading projects, mentoring colleagues, and ensuring our clients' systems run seamlessly.

What we're looking for

• Solid MSP background in a customer‑facing role
• Expertise with Microsoft 365, Teams, SharePoint, Intune, Autopilot
• Experience with VMware/Hyper‑V, Rirewalls, backup, email security
• Strong networking knowledge: LAN, WAN, VLAN, VPN, MFA, wireless
• IT certifications (Microsoft, VMware, Cisco, etc.) are a big plus

What's in it for you?

• Strong rewards: £40‑50K + up to 10% matched pension
• Company vehicle & fuel card for your site visits
• 22 days annual leave (rising with service)
• Career growth: structured training & development plan
• Engaging projects: exposure to the latest tech in an MSP setting

What you'll be doing

• Acting as the go‑to technical expert for our customers – both remote and onsite
• Leading end‑to‑end project delivery from implementation to support
• Troubleshooting servers, desktops, networking, and cloud platforms
• Working with Windows Server, Azure, M365, AD, VMware/Hyper‑V, Exchange, and conducting site surveys, documentation, and technical handovers
• Mentoring the support team & assisting with pre‑sales activities