Senior Middle Office Lead — Operations & Process Improvement

Metro Bank Plc; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading banking institution in London seeks a Middle Office Operations Manager to oversee a team, ensuring exceptional customer service and workflow efficiency. The ideal candidate will have a strong background in banking, team leadership experience, and a solid understanding of process improvements. This position offers hybrid working options and a competitive salary with various benefits including a bonus and career progression opportunities.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Qualifications

• Previous experience leading a team.
• Sound understanding of Business and Commercial Banking.
• Detailed knowledge of processes including account opening.

Responsibilities

• Line management of Commercial Banking Representatives.
• Responsible for all workflow management and resource planning.
• Take ownership of all incident management and operational controls.

Skills

Leadership

Customer service

Process design

Risk Management

Education

Background in Commercial, Corporate or Business Banking

Tools

T24

CRM

PowerBi

SharePoint

Job description

A leading banking institution in London seeks a Middle Office Operations Manager to oversee a team, ensuring exceptional customer service and workflow efficiency. The ideal candidate will have a strong background in banking, team leadership experience, and a solid understanding of process improvements. This position offers hybrid working options and a competitive salary with various benefits including a bonus and career progression opportunities.