Senior Mental Health Support Worker (non-registrant)

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Newport; On-site; GBP 28,000 - 31,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust invites applications for a Senior Mental Health Support Worker (non-registrant). You will support timely assessments and interventions in the Access to Intervention Adult Mental Health service, working with registered practitioners to identify risks and care pathways.

You will deliver brief interventions, psychoeducational support, and promote self-management strategies while maintaining a defined caseload and safeguarding standards.

Qualifications

• NVQ level 3 or other relevant healthcare related qualification
• Completion of care certificate
• Degree in a healthcare related subject

Responsibilities

• Completing Brief Intervention sessions with service users
• Assisting with mental health assessments and follow up referrals
• Maintaining a caseload under supervision
• Documenting contacts accurately within the electronic patient record

Skills

Autonomy

Brief interventions

Mental health assessment

Communication

Education

NVQ level 3 or other relevant healthcare related qualification

Care certificate

Healthcare degree

Tools

SystmOne

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Senior Mental Health Support Worker (non-registrant)

The closing date is 25 October 2026

As a Senior Mental Health Support Worker (non-registrant) you will support the delivery of high-quality, timely assessments and interventions within the Access to Intervention Adult Mental Health service, working alongside registered practitioners.

The role includes assisting in identifying risk, need, and appropriate care pathways, as well as facilitating onward referrals and signposting to appropriate statutory, voluntary, and community services. The post holder will help ensure that service users receive accessible, coordinated support that promotes recovery and well being.

You will also hold a defined caseload, delivering brief interventions and psycho educational support sessions tailored to individual needs. This includes promoting self-management strategies, building resilience, and supporting service users to engage with ongoing care and support networks.

Working as part of a multidisciplinary team, the post holder will maintain effective communication with colleagues and partner agencies while ensuring accurate and timely record-keeping in line with professional and organisational standards. The role requires a compassionate, recovery-focused approach, with a strong emphasis on safeguarding, risk awareness, and delivering positive outcomes for service users.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

This role is focused on supporting people aged 18+ with mental health needs and their friends/relatives/carers, enabling and assisting them to meet daily health and wellbeing needs, in line with personal recovery goals.

The post holder will contribute to the ongoing assessment, planning delivery and review of activities and interventions against identified health and wellbeing needs, acting as care/recovery coordinator for an allocated group of service users, in accordance with the agreed personal care and recovery plan.

Your day-to-day role will include:

Completing Brief Intervention sessions with service users for whom this is deemed appropriate

Assisting with mental health assessments and undertaking associated follow up and onward referrals

Maintaining a caseload of service users, under supervision (direct or indirect) from registered practitioners

Documenting all contacts accurately, to agreed standards, within the specified time frame on the electronic patient record in accordance with the Trust Data collection systems and Data Protection Act

Working as part of a team of mental health practitioners, associate practitioners and administrative staff supported by a clinical nurse specialist and team lead

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.

With a dedicated workforce exceeding 12,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.

We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we're creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.

Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• *NVQ level 3 or other relevant healthcare related qualification
• *Completion of care certificate
• *Degree in a healthcare related subject

Experience

• Physical Skills
• *Ability to undertake mandatory personal safety training
• *Ability to work autonomously if required
• *Ability to work over a range of shifts covering the operational hours of the service
• *Car driver with a clean driving licence
• *Ability to work under pressure
• *'Can do' positive attitude to work demands
• *Approachable and positive
• *Flexible and adaptable
• *Open-minded and accepting of diversity
• *Able to engage easily and motivate others
• *To be able to maintain composure in difficult, stressful or emotive situations
• Abilities
• *Good therapeutic skills including empathy, active listening and understanding of therapeutic boundaries
• *Ability to recognise risks and escalat[e] concerns appropriately
• *Ability to prioritise work and complete within deadlines
• *The ability to work effectively both as part of a team and autonomously
• *The ability to deliver brief interventions to service users
• *The ability to competently use relevant computer systems required for the role e.g. outlook, electronic patient records
• Communication Skills
• *Ability to communicate effectively in a variety of settings and approaches, both verbally and in writing
• *Positive and proactive attitude towards the client/patient group
• *Previous use of SystmOne
• *Previous experience of working in a mental health assessment team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£28,392 to £31,157 a yearBased on full time hours