Senior Mental Health Practitioner | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional healthcare provider in Manchester is seeking Senior Mental Health Practitioners to provide crucial telephone support for individuals in mental health crises. This role involves working collaboratively with multidisciplinary teams to deliver compassionate care and assist callers in managing their mental health challenges. Successful candidates will have strong skills in communication, assessment, and crisis management while working in a supportive and innovative environment. Competitive benefits include gym access, free parking, and generous leave.

Benefits

On‑site Gym and Classes

Free Parking

Pay Enhancements

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Ability to provide compassionate and professional support to callers.
• Experience in working with mental health crises.
• Competence in care planning and crisis management.

Responsibilities

• Assess and support individuals experiencing mental health crises via phone.
• Provide information, support, and signposting to callers.
• Work with multidisciplinary teams to formulate care plans.

Skills

Compassionate support

Complex mental health assessment

Effective communication

Job description

Our newly created GMMH NHS 111 service is at the heart of our urgent care offer in Greater Manchester, providing compassionate, expert support to people, often in crisis and when they need it most. Whether it’s guiding someone through a mental health crisis or helping them access the right care quickly, you’ll be part of a team that truly changes lives. This is more than a job – it’s a chance to make every call count, offering reassurance and practical help to those who need it most. You’ll work alongside dedicated professionals in a fast‑paced, collaborative environment where patient care and wellbeing are always the top priority.

A Fantastic Place to Work, Central Park, Manchester – our service is based at Central Park, Monsall (M40 5BP), a modern hub designed to support both staff and service users. With excellent transport links, secure on‑site car parking, and a range of facilities to make your working day easier, it’s a space where you can thrive. From comfortable breakout areas to well‑equipped workstations, everything is set up to help you deliver the best care possible. Joining NHS 111 means joining a forward‑thinking team committed to innovation, professional development, and creating a positive, supportive workplace. If you’re passionate about making a difference and want to be part of something truly impactful, this is the place for you.

About the Role

The post involves working with people of all ages – Children and Young People, Adults or Older People – experiencing a mental health crisis via the telephone, receiving calls from NHS 111 where the caller has selected the mental health option.

This service is provided in collaboration with Greater Manchester Mental Health Trust. Working as part of the wider multi‑disciplinary team, Senior Mental Health Practitioners will provide complex mental health assessment and care planning via the phone, as well as information, support, signposting, and advice. The post holder will provide compassionate and professional support to callers (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting them with key aspects of their care plans (if in place), supporting them in managing distress and challenges or difficulties they might be struggling to deal with.

The post holder will take calls from the first responders with any call where the caller may require urgent assessment, or any call in which the appropriate response is unclear. The post holder will work with the assistant practitioners identifying frequent attenders, liaising with the teams that they are open to in order to formulate care plans in line with their current treatment that will offer structure and steer to the mental health call handlers.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community‑based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north‑west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

See attached detailed job description and person specification.

Staff Benefits

• On‑site Gym and Classes
• Free Parking
• Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays, rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

This advert closes on Monday 29 Dec 2025.