Senior Mechanic (Westminster Wheels)

UKundwork London; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community-focused organisation in London seeks a Bike Maintenance Specialist to handle customer repair requests, repair bikes for resale, and support remote maintenance sessions. Candidates should have an industry Level 2 qualification in bicycle maintenance and experience in a busy bike shop. Excellent interpersonal skills and attention to detail are essential. Closing date for applications: 1st December 2025.

Qualifications

• Experience working in a busy bike shop.
• Ability to meet customer needs and train others.
• Can manage own outputs and support team success.

Responsibilities

• Handle customer bike repair requests empathetically.
• Select, check, and repair bikes for resale and donation.
• Support delivery of remote activities and maintenance sessions.

Skills

Bicycle maintenance

Interpersonal skills

Attention to detail

Decision making

Education

Industry recognised qualification in bicycle maintenance at Level 2

Job description

Westminster Wheels is a community bike shop operated by Groundwork London. We offer an excellent service to central London’s cycling community by selling high quality pre-loved bikes and servicing bikes. We encourage more Westminster residents to choose cycling by donating bikes, supporting organisations who lead rides & deliver confidence training, and helping people maintain their own bikes. We nurture new talent for London’s cycle retail sector by offering training and waged work experience.

You will help us achieve these aims by, dealing with customers bike repair requests with empathy, using plain language and offering options to suit their budget. Selecting, checking and repairing received bikes for resale and donation; Supporting the delivery of remote activities, such as Dr Bike sessions and offsite maintenance of customers’ bikes and E bikes; Making day-to-day practical decisions on how to refurbish and repair bicycles, support customers and share shop cleaning duties.

Groundwork London is a leading social and environmental regeneration organisation working with people living in London’s most vulnerable places. We work to empower, enable and enhance communities.

Key requirements, please contact us if you have:

• An industry recognised qualification in bicycle maintenance at Level 2
• Practical experience of working in a busy bike shop
• good interpersonal skills to meet the needs of customers and trainees alike
• excellent attention to detail, and the ability to understand and follow bicycle maintenance tasks to agreed standards.
• the ability to succeed in a target driven team to achieve contract outputs
• can manage your own outputs and contribute to the success of the wider team

Closing date for applications: 1 st December 2025

Appointment to this role is subject to a basic DBS through the Disclosure and Barring Service