Senior MCL Adjuster

Sedgwick; Dartford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading loss adjusting firm is seeking a Senior Major Loss Adjuster to manage high-value commercial property claims. The role requires expertise in Major & Complex Loss, strong communication skills, and a proactive approach to client service. Competitive salary and benefits including private healthcare and flexible working options are offered.

Benefits

Competitive salary

Company car or allowance

Generous benefits including healthcare

Holiday allowance of 25 days plus bank holidays

Flexible working options

Qualifications

• Proven track record in handling major and complex loss claims.
• Strong IT skills, ideally with Microsoft Office and Excel knowledge.
• Experience working independently and managing caseloads.

Responsibilities

• Manage high-value commercial property claims from start to finish.
• Ensure exceptional service delivery for clients.
• Build strong relationships and promote customer satisfaction.

Skills

Full UK driving licence

Customer focus

Major & Complex Loss expertise

IT proficiency

Excellent communication skills

Team collaboration

Relationship building

Empathy and understanding

Adaptability and flexibility

Strong organisational skills

Professional qualifications (ACII/ACILA)

Job description

Senior MCL Adjuster – Location: UK Wide

Job Type: Permanent

Remuneration: Competitive, based on skills, experience, and qualifications.

Drive Impact as a Major Loss Adjuster – Lead complex claims and deliver results that matter

This is an exciting opportunity to join our Major & Complex Loss team as a Senior Major Loss Adjuster in the UK. In this pivotal role, you will manage high-value commercial property claims from start to finish, ensuring exceptional service delivery for our clients and their customers. You’ll take ownership of complex cases involving material damage and business interruption, applying your expertise to investigate and resolve claims efficiently and cost-effectively.

As part of a collaborative team, you’ll work closely with desk-based Adjusting Executives and other specialists to meet client service level agreements and maintain the highest standards of quality and compliance. Your ability to build strong relationships, demonstrate empathy, and communicate effectively will be key to promoting customer satisfaction throughout the claims process. This role demands a proactive, conscientious approach, with flexibility to adapt during surge periods and the confidence to manage your own caseload independently.

We’re looking for a seasoned professional with a proven track record in handling major and complex loss claims, strong IT skills, and ideally ACII or ACILA qualifications. In return, you’ll enjoy a competitive salary, company car or allowance, generous benefits including healthcare and pension schemes, and the chance to work with a market-leading team that values expertise and customer focus.

The skills you will have when you apply:

• Full UK driving licence as an essential requirement.

• Customer focus with a proven track record of delivering outstanding service.

• Major & Complex Loss expertise with solid experience handling high-value claims.

• IT proficiency, ideally with Microsoft Office and Excel knowledge.

• Excellent communication skills, including active listening and clear action-taking.

• Team collaboration combined with the ability to work independently and manage your own caseload.

• Relationship building to maintain strong connections with clients and customers throughout the claims process.

• Empathy and understanding when dealing with sensitive situations.

• Adaptability and flexibility to perform effectively during surge periods.

• Strong organisational skills to prioritise workload and meet deadlines.

• Professional qualifications, ideally ACII/ACILA or equivalent.

• Market awareness and account management experience as an advantage.

What we’ll give you for this role:

Remuneration & more

• Competitive salary based on experience and qualifications

• Bonus Scheme

• A Self-Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working options (home/office hybrid)

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, wellbeing and digital GP apps

• Discounts on a wide range of products and services

This isn’t just a role—it’s a chance to shape the future of client engagement in a specialist market.

At Sedgwick, we don’t just build careers—we build futures. Through Sedgwick University, you’ll have access to over 15,000 on-demand courses, role-specific training, and opportunities for formal education. We’re committed to helping you grow, lead, and make a lasting impact.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

We are also proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.