Senior Marketing Technology Assistant (12m FTC)

A&O Shearman; Belfast; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Occupational pension scheme

Mental health resources

Health and wellbeing services

Flexible working options

Job summary

A leading law firm in Belfast seeks a Senior Marketing Technology Assistant to support the Digital and Marketing Technology team. This role involves handling data and managing marketing technology systems such as Dynamics CRM and Sitecore. You will be responsible for assisting internal stakeholders, troubleshooting issues, and providing training on marketing platforms. The ideal candidate will have proven data management abilities, excellent Excel knowledge, and strong organizational skills. The firm offers hybrid working opportunities and extensive employee benefits.

Qualifications

• Strong experience with data management and information systems.
• Experience with content management systems, including Sitecore.
• Excellent organizational skills and ability to work under pressure.

Responsibilities

• Support stakeholders across marketing technology platforms.
• Manage and troubleshoot marketing technology systems.
• Assist with data management and administration tasks.

Skills

Data handling

Attention to detail

Excellent knowledge of Excel

Communication skills

Project management skills

Team player

Tools

Dynamics CRM

Sitecore

PowerBI

Email marketing systems (Vuture)

Job description

We have an exciting opportunity for a Senior Marketing Technology Assistant to join the Marketing team, based in the A&O Shearman Belfast office.

Marketing team - Belfast

The Digital and Marketing Technology team implements and manages the firm’s integrated marketing information systems and digital marketing communications channels. The digital channels include our public and client websites, email marketing, content libraries, and blogs. The team is responsible for the technologies that support core BD and marketing processes, including but not limited to experience collection, contact management, pitching and opportunity management, CV management, events, client segmentation and marketing analytics. These two broad areas of marketing technology activity support each other and overlap, helping to provide a 360° view of our interactions with a client. The team is based in London, Belfast, New York, Munich and Sydney and is part of the global marketing, business development and communications function.

What you will do

The senior assistant for marketing technology is a member of the Digital and Marketing Technology support team operating from the firm’s Shared Services Centre in Belfast. The role of the senior assistant is to complete business as usual tasks sent to the team from internal stakeholders and regular tasks carried out to maintain our systems. The senior marketing technology assistant supports internal stakeholders by acting as a "go‑to" across our marketing technology platforms.

The working hours for this role is one week of 7:00am – 3:30pm UK time, one week of 10:30am – 7:00pm UK time and two weeks of 9:00am – 5:30pm UK time.

We also require the senior digital assistant to step into workflow responsibilities when the primary workflow co‑ordinators are not available.

• The job holder will support on the BAU, acting as a link between the digital and marketing technology function and:
  • the needs of the business, primarily the BD/marketing function, lawyers and PAs
  • internal IT stakeholders
  • other support functions such as HR, Finance and Business Services
• Being an advocate for the new MS Dynamics CRM, ensuring best practice use and the latest guidance is shared and understood.
• Being a point of contact for our marketing technology systems (Dynamics CRM, EPiC, Vuture, Sitecore, AOhub) and providing best practice advice and guidance to users.
• With other senior assistants, ensure regular tasks and priorities are carried out across Sitecore, Dynamics CRM, Vuture, etc. Mailboxes are monitored and actioned in a timely manner.
• Providing ad‑hoc training to users of our marketing technology systems, as and when needed.
• Supporting the creation of process documents and guides.
• Assisting on ad‑hoc projects, providing updates to management on a regular basis.
• Troubleshooting issues across our marketing technology systems and liaising with senior members of the team or external system providers, as and when needed.
• Supporting any system upgrades and enhancements to our platforms are correctly tested and implemented.
• Supporting on the distribution of firm‑wide email campaigns, including producing analytics reports and giving advice on how to improve campaigns in the future.
• Acting as a data steward for the firm's contact management platform, managing collateral, standard text, etc.
• Performing administration duties across workflow platform (monitoring of contact inboxes, answering calls, updating trackers).
• Providing cover for the workflow coordinators when required.
• Liaising with and supporting internal stakeholders, managing expectations in line with service agreements and A&O Shearman's strategic objectives.
• Performing any other tasks and duties as may be required, commensurate with the level of the post.

What you will have

• Strong experience of working with data and a good understanding of how information systems and processes work.
• Strong experience of data handling with attention to detail.
• Excellent knowledge of Excel, and a good working knowledge of Word and Outlook.
• Very high attention to detail and ability to quality check own work.
• Experience with PowerBI and other Power apps is desirable.
• An ability to identify and troubleshoot issues and delegate to technical colleagues or external providers if required.
• Experience of assisting on key projects and helping to deliver solutions.
• Experience of using email marketing systems, such as Vuture.
• Experience of website publishing using content management systems, Sitecore and SharePoint highly preferable.
• Strong editorial and proofreading skills.
• Experience working with digital assets and web technologies such as websites and apps.
• Excellent organizational and project management skills.
• Self‑motivated, enthusiastic, responsive, proactive and innovative with good problem‑solving skills.
• Good communication and interpersonal skills, able to confidently interact at all levels and across cultures.
• Ability to work under pressure.
• Team player.

What we can offer you

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back‑up care support, parental and special leave, online discounts and lifestyle management services.

We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth‑running of our operations, this is an environment where you can belong and excel. We provide first‑rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.