Senior Marketing Manager, Customer Engagement

Elsevier B.V.; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in information and analytics is seeking a Senior Marketing Manager for Customer Engagement Marketing to strengthen customer adoption and long-term loyalty. This role will involve collaborating across various teams to design inclusive programs and impactful campaigns. The ideal candidate has a strong background in customer engagement marketing and proven project management skills. An environment fostering a healthy work/life balance is encouraged, with flexible working options available.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Employee discounts via Perks at Work

Qualifications

• Experience in marketing with a focus on customer engagement.
• Ability to lead strategy and manage projects across teams.
• Strong communication and collaboration skills.

Responsibilities

• Lead customer engagement marketing strategy aligned with business goals.
• Develop programs that support retention, growth, and advocacy.
• Create customer-focused campaigns using insights, storytelling, and automation.

Skills

customer engagement

project management

strong communication

data analysis

interest in digital tools

customer experience

Job description

Overview

We're looking for a Senior Marketing Manager, Customer Engagement Marketing to lead strategies that strengthen customer adoption, engagement, and long-term loyalty. You'll collaborate across marketing, customer success, and regional teams to design inclusive programs and measurable campaigns that turn users into advocates.

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Responsibilities

• Lead customer engagement marketing strategy aligned with business goals
• Develop programs that support retention, growth, and advocacy
• Create customer-focused campaigns using insights, storytelling, and automation
• Collaborate across teams to ensure alignment and scalability
• Track performance and optimize programs using data

Qualifications

• Experience in marketing with a focus on customer engagement
• Ability to lead strategy and manage projects across teams
• Strong communication and collaboration skills
• Comfort using data to guide decisions
• Interest in digital tools, customer communities, or customer-facing roles
• Passion for creating meaningful customer experiences

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work