Senior Manager - Reinvent Work with AI

Lloyds Banking Group; Bristol; Hybrid; GBP 97,000 - 115,000; Full time

Job summary

A leading financial services organization is seeking a Senior Manager to reinvent work with AI. This role involves designing new operating models and engaging with stakeholders to drive transformation. Candidates should have strong stakeholder management skills and experience in change management, with a focus on technology and HR. The position offers hybrid working opportunities, competitive salary, and a wide-ranging benefits package.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Strong stakeholder management and collaboration skills across diverse functions.
• Ability to synthesize complex information and present clear recommendations.
• Experienced in HR and change management skills.
• Excellent written and verbal communication skills.
• Curiosity about future work and industry trends.
• Comfortable in ambiguity and proactive in finding solutions.

Responsibilities

• Design the ecosystem for future agentic financial services.
• Collaborate with teams to validate blueprint elements.
• Engage leaders to shape evolving roles and accountabilities.
• Monitor agentic controls and ethical considerations.

Skills

Stakeholder management

Collaboration skills

Change management

Excellent communication

Problem-solving

Job description

JOB TITLE: Senior Manager - Reinvent Work with AI

SALARY: £97,665 - £114,900

LOCATION(S): London, Edinburgh, Bristol, Leeds and Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least wo days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Responsible for designing the ecosystem for a future agentic financial services organisation. This role will focus on reimagining operating models, leadership, accountability, agent integration, workflows, organisational design, built environment, skills, entry roles, culture, and success measures across both change and run environments.

Key Responsibilities

Working with relevant SMEs to design tomorrow's requirements to ensure we have the functionality and op model in place to manage future work and workforce, including:

• OD and operating model: Redefine our future operating model.
• Leadership: Define the role of leaders/managers in an agentic ecosystem.
• Accountability & Decision Making: Clarify human vs. agentic accountabilities, RACI, and agentic decision-making principles.
• Agents: Design training, integration, governance, controls, performance management, and lifecycle management (including decommissioning).
• Workflows, Tools & Systems: Identify required changes to tooling and systems.
• Built Environment: Assess impacts on collaboration, locations, and physical workspace.
• Entry Roles: Protect and nurture entry/emerging talent roles.
• Culture & Comms: Build trust, capability, and ongoing awareness.
• Success Measures: Define KPIs, risk management, and scaling approaches.

Stakeholder Engagement

• Collaborate with business, tech/data, People, Finance, Legal, Risk, and GIA teams to co-design and validate blueprint elements.
• Engage leaders and managers to shape their evolving roles and accountabilities.
• Partner with HR, Comms, and L&D to embed culture, skills, and training initiatives.

Insight, Benchmarking & Reporting

• Scan externally for best practice, case studies (e.g., Agile methodology, ING Agile), and regulatory trends.
• Present blueprint drafts, progress, and insights to senior leadership.
• Track and report on KPIs, adoption, and impact across change and run environments.

Governance & Risk

• Ensure blueprint aligns with ethical, risk, compliance, and business continuity requirements.
• Monitor agentic controls, bias/ethics, and lifecycle management.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Strong stakeholder management and collaboration skills across diverse functions.
• Ability to synthesise complex information and present clear recommendations.
• Experienced in HR and has change management skills.
• Excellent written and verbal communication, including blueprint documentation and senior papers.
• Curious and externally oriented-keeps current on future work, agentic systems, and industry trends.
• Able to work in ambiguity and proactively find solutions; comfortable navigating evolving priorities.
• Self-starter with the initiative to drive work forward independently and as part of a team.

And any experience of these would be really useful

• Background in transformation, HR, tech/data, or operational excellence.
• Knowledge of agentic systems, AI governance, or digital ways of working.
• Experience with benchmarking, case study development, and culture-building.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.